ComplaintsforQueens Auto Mall, Inc.
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase a vehicle from *************** in queens first day experience issues with it. Notified ******* took it back they said they fixed it. It broke does several days after had to take it to a shop to be repaired had problems getting ahold of the dealer, got it so I could take it to them, the vehicle is with them 3 weeks now with no assistance cant get ahold of any service, they refuse to give any transportation or take back the vehicle or exchange for a working vehicle, that is still under warranty and I cant get ahold of anyone at the dealer to assist with my purchaseInitial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have bought a 2019 Ram **** there 92000miles,I saw an add on ******** for this car at $28,999 and I ended paying $32,995 plus extra fees around $4500 more.Will the sales guy showed me the truck and I saw some cosmetic nicks on the paint and he told me not to worry about it that they would have the truck touched up and serviced( oil change +brakes)before I take it home(sameday).he also told me that the car comes with a year warranty on engine and transmission from this dealership so I believed him and I avoided to take a closer look at the engine.After we singed the all the paper work and gave them $7000 down-payment they gave us lemon law papers where it states we are covered for 30 days or **** miles *** the end of the day the guys told us that they couldn't get the truck service and touched up .he suggested to take the car home and bring it in few days so they can do the work. When we took the car there it had an slightly enginge noise and told us they couldn't do any work because of the holidays they were short on staff that they will call us back but they never did it. When I finally got an appointment to get the truck serviced and mentioned about the engine noise Amid the Manager said the warranty has expired and refused to do any service on my truck eve when they know I was there to resolve the issue before the expire day and they weren't able to take action.These guy's are a fraud!This is not right!I hope they change their actions and get this issue resolvedBusiness response
01/25/2023
Please be advised that the customer and ********************** have come to an amicable agreement. Please see the attachment.
Thanks
Tell us why here...
Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
07/12 I paid ******* dollars downpaiment,for buy a car.they denied refund my money.Hello, it all started when I bought a Jeep in this place, where I asked if I had any penalties if the vehicle had a problem and I wanted to return it, they told me that I had no charge, well after a week the vehicle is damaged while driving in the city It turned off completely, less it did not happen on the highways because it killed me and who was going with me, for this reason I decided to return the vehicle, but they do not want to return my money that I gave as a down payment, on top of that they dared to ask me for more money for My agent's paid taxes told me that it is a lie that he did not give them a ***** more, so be careful, they are scammers!Business response
09/27/2022
Please be advised that the car was registered under the customer's name and sales taxes and registration was paid on the customers behalf. If the customer wants to buy another car we can
help him save the taxes and registration fees. Please see copy of the registration issued by DMV.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.