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ComplaintsforUnited States Auto Shipping Inc.
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On or about 29 April 2024, I submitted for an online quote to have my 2014 Chrysler ************** shipped from *****, ** to ********, **. I received a text from United States Auto Shipping *** (****-************) with a quote of $1,000 with a $200 deposit. After agreeing and making the deposit, **** stated the driver would contact me when they are in the area on the agreed upon pickup date of Saturday 18 May 2024. On 14 May, I requested a timeframe from **** for when the driver is expected to be in my area, I was told between 2 and 4 pm. On ********************************************************* **** regarding the pickup. On Sunday 19 May, I sent **** a message stating they are in breach of the agreed upon order. After voicing my concerns, **** stated that if I cancelled the order, I would still owe the full amount of $1,000 and that I would not be getting my deposit back. I have asked for the carrier contact information but have received nothing from this business. I have called their customer service number *************) to no avail. As of 21 May 2024, there has been no effort from this business to pick up my vehicle or resolve this issue.Customer response
06/14/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding United States Auto Shipping Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.