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ComplaintsforNorthern New York Parts
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
REPAIR SHOP HAS FAILED TO OBTAIN PROPER DOCUMENTATION FROM MASSIMO FOR REPAIRS ON MY SNOW BLOWER, THEY HAVE ALSO FAILED TO RETURN PHONE MESSAGES REGARDING STATUS.Business response
08/02/2023
Tell us why here...Hi,
I have been talking with **** ****** every step of the way. The issue is with Massimo Motors and their warranty department. **** purchased the snowblower on Amazon for his son. A common issue with these snowblowers of Massimos is the drive wheel failing. **** ****** machine/snowblower has been fixed for a while. We have been waiting on Massimo to cover the warranty expressed of covering the repairs and also the pickup and drop off charges. **** is around 50 miles away from us and had no way to get it to us. Massimo has been dragging its feet all the way. We plan to return the snowblower to **** tomorrow morning. At this point, we are taking the loss of repair work and mileage as well. **** wins with a fixed snowblower and Mossimo wins by not covering the costs. We are dropping Massimo & Colemen as a warranty repair shop for our area.
thanks
Eric
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Northern New York Parts
1638 County Route 19
Richville, NY 13681
***** ******** ***********************
**************************Customer response
08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.