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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I've had a HELOC account with ********************** since November 19, 2024, and it's been a headache ever since. The main issue? I've been waiting for five months for the checks that let me actually use my HELOC, but they've never arrived.Every 3-4 weeks, I call up the bank's HELOC department to ask where my checks are. They tell me they've stopped the first batch of checks (which I never got) and have ordered new ones. But here's the kicker: they say they can't track these checks because they're sent by a third-party company using the cheapest possible mail option, with no tracking.I've asked them to get in touch with this third-party company to find out what's going on, but nothing ever happens. They just keep sending checks into the void, and I'm worrying they could end up in the wrong hands. When I brought up this concern, they pretty much just shrugged and said they'd look into it if that happened. Really?To say I'm disappointed would be an understatement. The service from Ridgewood's HELOC department has been far from what I expected. I just want to use my HELOC without all this stress and run around.I'm hoping by posting here, I might finally get some action from Ridgewood Savings Bank or at least warn others about what they might be in for.Thanks for letting me share my story.Business response
04/18/2024
Good afternoon,
Attached is the Bank's response to the customer's complaint. A letter was also addressed to the customer directly.
Thank you,
**********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.