ComplaintsforEXLBill.com
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not recall when this actually began, but apparently, I agreed to this and am now having a recurring payment automatically come out of my checking account each month for $44. I have tried to contact the company by phone and no one will answer the phone. My primary request is to cancel the recurring payment. If I can get a refund, that would be a bonus.Business response
02/22/2023
Hi *** *****,
I have checked your account and you entered a raffle to win a Ninendo Switch, which included a trial to our budgetting software. It was clearly displayed on the website, the terms and conditions that you agreed to, as well as the confirmation email, that the trial will automatically recur at $44 a month when not canceled. I have now canceled your membership, so there will be no future charges. We also went ahead and refunded the charges for the last 6 months. This should reflect in your account within a couple of days.
As for the phone number not answering, I have just tested the number and was successfully connected to a costumer service representative. Our team is available 24/7.Thank you.
****Initial Complaint
10/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recived a email to pay one dollar for a ******** switch since that time I have been charger 44 dollars every month for some sort of subscription that i didn't aeree to. I've been trying to contact the business for some time now to cancel whatever it is that the ppl who are putting ppl into this sistema falsly .any help is appriciated .just want the account terminate and the money back thank you .Business response
10/18/2022
Hello,
It it written clearly on the website and terms and conditions that it automatically turns into a monthly recurring subscription when not canceled within 7 days.
Also our support team is available 24/7 by phone and email so not sure why you say you have not been able to reach us.
Either way, we have issued a refund for all the charges now, and it should reflect in your account within a couple of days.
****Customer response
10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
05/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was told it was ******** They were selling TV's for ****, one dollar, to a very select amount of people. I should have known better. This was April 29, 2022. I input my debit card info and all of a sudden, the dollar is to enter you into a big lottery for a chance to win a TV. I was so upset with the blatant deceit, I tried to find somehow to reach them. And you really can't find anything. Today, May 6, 2022, I got into my bank account information and I saw that *** account had been debited 44 dollars! Forty four dollars! I have no idea what for, nothing! I didn't agree to this. I cannot locate any way to reach themBusiness response
05/27/2022
We are very sorry to hear about your experience, it seems you were referred to us by an affiliate who is falsely promoting our website. However it is clearly displayed on our website and the terms that you agreed to that you are entering a draw, and that the entry includes a trial subscription that will automatically recur when not canceled.
I can see that a refund was already issued from our end on 05/12/2022 and that you successfully initiated a chargeback with your bank already as well, so the $44 charge has been returned already.
We have also issued a refund for the $1 charge today.
PS We should be easy to reach, as you can see on your creditcard statement screenshots, the charges show both our customer support website as well as our toll free number.Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
on April 15,2022 I answerd an ad on ********* I gave my credit card details for a one time payment of $1. on Aril 22nd this company charged $44 to my card. this is outright stealing!!!!Business response
05/04/2022
It is clearly displayed on the promotional page, as well as the terms and conditions the customer agrees to, that there are recurring charges if the trial is not canceled.
Nevertheless we have now issued a refund for the charges.Initial Complaint
03/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This complaint stems from a ******** add that I clicked on for an overstock ******* product selling for $1.00 they misrepresented themselves as being affiliated with *******. I expected the $1.00 charge but today they billed me again for $44 an unauthorized charge.Business response
03/03/2022
We are sorry to hear about this issue. It seems an affiliate did this misrepresentation trying to earn affiliate commission, which is strictly against our advertising terms. We have issued a refund for the charges and closed down the affiliate that referred this transaction. Please note it might take a couple of days for the refund to hit your account.Customer response
03/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Thank you for resolving this matter so quickly.Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received this text message on my iPhone; Reminder! You have (2) days to claim the iPad Pro you Won from Augusts Giveaway! Do it here: **************************** I took a survey, and filled out information to claim the iPad. I followed up with my credit card information. I was billed not only the $1 that they wanted to shipping and handling as well as $7.95 for a monthly subscription fee to their web site. I called customer support to claim my iPad and was told I entered into a raffle, not that I had won already, and I was also told that the transaction did not go through and the bank was holding it for some reason. They outright lied to me because my green dot web site says the transaction went through, and is why I called to complain and get my iPad.Business response
09/22/2021
The $7.95 charge does not come from us. From your screenshots it appears to be the monthly charge for your Green Dot account.
You have only been charged $1 for the raffle entry by us, however we have voided this charge, so it should drop after a couple of days.
Please note that the text message and survey did not originate from us. It seems to be an affiliate trying to earn commission from our website through unauthorized advertising methods. We will take the necessary action on our end.Customer response
09/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
False advertising led me to use my credit card information and the business still took more money than they refunded. The evidence is right there for you to see. I did not get a refund for their one month subscription that I did not purchase nor want and asked to refund. The only refund was the initial dollar they also took in the same transaction under false pretenses, deliberately, with no regard for me, the consumer. It’s blatant theft under false advertising. Meant to deliberately cause; INJURY, DISPARAGEMENT, SLANDER. In this case it is DISPARAGEMENT, but when someone has a strike against them, they start to not care and do whatever rule breaking pleases them.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business response
10/10/2021
The "Monthly Fee" on your statement is your GreenDot account monthly fee, it has nothing to do with us.
You have only been charged the $1 by us, nothing else.
Customer response
10/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The charge to the card exceeded the $1 you claim and is reflected on the card statement. Said charge was specifically from the same company in the same transaction and is reflected in the evidence submitted.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.