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ComplaintsforAll Island Graphics
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid **** in good faith approx $1,000 in full before receiving my indoor logo sighn. That was my mistake..Getting a clear understanding for what i was looking for was always a struggle. He kept missing the **** on a balanced *********** layout for the sign. Numerous times i had to correct what he did trying to explain what i wanted. I offered sitting together and doing it tohether since the back and forth for simple adjustments turned into weeks of him still not understanding and not fixing it correctly. But he did not want to meet up, work on it together in person or speak on the phone. He finally made a design that was acceptable. He said he would make it but he never followed through. I paid in full and tried for months basically begging him to deliver my sighn any day anytime. but he lied and gave every excuse in the book until he now he simply disappeared replies stopped completely and he is purposly ignoring me for good.I want my sighn and my money back it has been a year.Customer response
09/18/2023
At this time, I have been contacted directly by All Island Graphics regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.