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          Conlon & Company CPAs, P.L.L.C. has 1 locations, listed below.

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            Business ProfileConlon & Company CPAs, P.L.L.C.

            Accountant

            Contact Information

            1635 Brooks Ave

            Rochester, NY 14624-3549

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            Email this Business
            (585) 328-4990

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            This Business Offers Accounting, Tax Services, Notary Services

            Business Details

            Location of This Business
            1635 Brooks Ave, Rochester, NY 14624-3549
            Email this Business
            BBB File Opened:
            2/16/2011
            Years in Business:
            40
            Business Started:
            1/1/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Conlon & Company
            Business Management
            • Mr. Kevin Conlon, Owner
            Contact Information

            Principal

            • Mr. Kevin Conlon, Owner

            Customer Contact

            • Mr. Kevin Conlon, Owner
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/30/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am the executor of my uncle's estate. I contracted with Conlon and Company, CPAs, in Rochester NY in July 2021, to assist with the estate Tax Return for my deceased uncle. I provided excessive documentation so they could file the return as soon as possible. They did NOT provide me the final return until the due date of November 15, 2021. Due to errors in the return it needed to be re-sent to me at 6:30PM, so I was unable to review the return in detail. I received two 1099 statements in February that led me to believe that the accountant also missed reporting approximately $25,000 in taxable income that was in the documentation I provided. I contacted the Conlon and Company, immediately and asked them to amend the return. It took them from February 5 to the 15th to provide me with an amended return. I was told that I had to mail the entire Federal return and a check for over $7,000 to the IRS, which I sent on February 17th. I am still waiting for this check to clear and it is preventing me from closing the estate account. I have also received an additional bill from New York State for additional tax and interest. I have contacted the company via email and phone to ask for assistance in getting a status on the federal amendment and for the take responsibility for the New State Tax bill. They have not responded. I have spent hours of my time dealing with this issue due to their negligence in not reviewing the documentation I provided. I also paid their invoice for services over $8000 from the estate account for the tax return that was wrong and an estate account report that was also missing information. They agreed to reimburse the estate for the initial fees and penalties only. Their lack of response to my email and phone call is not acceptable, nor is the sub-standard accounting services they provided.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Nick F

            02/04/2023

            3 different accountants worked on my account including: Amanda M********, Joe V**********, and Dave M*****. Review of their work was to be done by the owner Kevin C****** When Amanda left the firm Joe took over. It turned out ALL of bookkeeping that Amanda was PAID to do was not complete. Joe V. said he needed to start over and requested that I purchase a different version of ********** as my version didn’t give him the tools to do his job. Something that Amanda somehow missed for a year? Joe then left the firm many months later but not before confirming for me in EMAIL with Dave CC’d that he had all the information needed to complete my taxes in 2 weeks time. Book work not done. 8 months later Dave still did not have my taxes done from the previous year. Near the end I got one prickly email suggesting that the firm could not take my calls without charging me. Nor could they spend time responding to my complaints. They suggested they had done a lot of work for "free" yet could not tell me why my taxes were not filed in a timely manner or why my book keeping wasn't done for contracts signed and paid for. My new CPA found less than 300 categorizations in my ********** from C&C ever. The firm filed documents with the wrong EIN number twice which incurred penalties to my business. They confirmed IN EMAIL that they would cover those penalties and then took funds from my account WITHOUT my permission to cover the penalties. I NEVER gave approval. They stated these funds would act as a credit on my account only after 3 requests for explanation. This happened AFTER the owner had confirmed in email not to touch any taxes or future work from me. Translation there was nothing to credit. They also asked in email that I give them a P&L from years past when they were my CPA... WHAT?? I have screen shots and video recordings to back this statement and a much longer list of complaints, including a surprise $5500 bill and an admission that some work was never started.

            Local BBB

            BBB of Upstate New York

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