ComplaintsforCM Productions LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
These fraudulent charges in one day have just posted to my account. ********** ********** ********* all three fraudulent charges. And all three posted several. Same day. I have the guys information and address plus phone number. Tried chat on the site for info and when asked specifically about things, they went offline and won’t come back on. Called left message. This scam company should be responsible for fees accumulated also. 6 charges with fees at $30.00 is $180.00. I’ve had to stop my card. They are in Rochester, NY and owe me $183.06 Thank you.Customer response
08/18/2021
Hi,
I want to be reimbursed, fully, including overdraft fees for this particular account. I also have no clue as to why, and how they got my financial information. For each charge they made, it is now. $30 fee. There are a total of $180 in charges thus far. I imagine more to come until they have fully reimbursed me. Also, as far as I can tell, with the different names under the charges they’ve used, it seems like fraud, and scam. I’d like for them to be looked into.
reimbursement immediately
Inestigated ( as I have looked them up and see nothing but “scam” and “fraud”. )
Thank you.
Business response
08/20/2021
Please find attached our BBB response
BBB Complaint ID: ********
Dear BBB dispute resolution department,
Thank you for getting in touch with and forwarding us the complaint sent in by Mr. **** ******
from US.We were able to find his account in our database and we are refunding the transaction on it. Please allow 7 business
days for the banks to process the refunds. Here are his accounts details:Member information
• NAME: **** ******
• E-MAIL: ****************
• USERNAME: ****************
• SIGNUP DATE: 12 Aug 2021
• CANCELLED: Yes
• COUNTRY: USWe have 24/7 email support, live chat support and phone support waiting to attend customer’s inquiries. We take
customer complaints and requests very seriously and are quick to attend their inquiries.Please let us know if there are any questions or concerns from the client’s side.
Yours sincerely,
Customer Support
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.