Business ProfileforMr. Appliance of Rochester

July 4th weekend I called due to our ** freezer not working. Scheduled an appointment for July 11th, which was a no call and.no show. Called back and was informed by a very rude lady that the appointment was never entered by the customer service representative. And there was nothing they could do to get someone out any sooner than the following week. The 18th of july came.and HVAC repairperson Y came out and our compresser was shot. We found the receipt (fridge is only 4 years old), sent it over 2 days later and no response. Called yet again to be told they never got the receipt and thus never ordered parts. Sent a 2nd time. Got a phone call wanting 1/2 payment of parts and labor. Informed caller that I'm not paying for the parts, they're under warranty. Paid the 1/2 labor. Parts were finally ordered. The very next day I get a phone call asking for, hold on.... 1/2 parts and labor so they can order the part. Got they're owner on the phone. Cleared up that issue and was told the parts were ordered and appointment set for August 18th. Mr Y came and installed new compressor on or about the 8th of August. We were told we're all good, payed the 2nd 1/2 of the labor and the next day no ice and everything thawed. Called again and they knew i would be calling, after they talked to the tech Y told them there was issues and more needed to be done (which we didnt know anything about as were told we were all good.) They jumped hoops to get tech Y out yo the house again by scheduling for the 22nd of Aug. And the next day, another phone call to collect more money. I refused to pay, as I was told by the owner that the warranty covered the repair. mr. Y. came back out on the 22nd and repairs we're made and here it is the l0th of sept and our freezer is not working again.