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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/26/2021 I had ***(Griffs) tow my vehicle to Griffs automotive after tow truck driver told me “his shop was cheaper than anywhere in town.” When he called w estimate he said a radiator would be 770 dollars which is almost double what I was going to pay. So I had a tow truck go back to get my car and they charged me 135 dollars for nothing. He said “for the time we put into it” very rude and unprofessional I told them not to fix anything and he hung up on me.Business response
10/28/2021
the vehicle was towed in, customer stated the vehicle had a coolant leak. we pressure tested the cooling system to find a leak in the radiator. i called the customer and spoke to **** and provided the estimate in which she stated she was the mother of ***** ******** which was the name we had for the vehicle when it was towed in. she asked if she could speak to her son about the repair because it was more than they had planned on for the repair. later ***** called and said he wanted a price on installing a wheel bearing and a control arm but he didn't know which ones the vehicle needed, he also wanted and estimate on installing a coil over suspension, and also gave us the approval to install the radiator. before installing the radiator we checked over the vehicle to find out what wheel bearing and control arm the vehicle needed but discovered the front and rear sub frames were severely rotted and unsafe. so before installing the radiator, we called the customer to inform them of what we found with the vehicle and again we spoke to ****, who stated for us not to install the radiator, she stated her son always approves work on this vehicle and she has to pay for the repairs and that she was not going to pay for these repairs. i agreed we should not put the radiator in the vehicle and told **** she was responsible for $125.00 plus tax for our time we spent on the vehicle. they had called *** trying to get the vehicle towed out without paying for their diagnostics bill. later ***** called and payed for the bill over the phone and we towed the vehicle out. we have a signed invoice stating customer agreed to diagnostic charge and declined the repairs on the vehicle.
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Contact Information
55 Cedarfield Cmns
Rochester, NY 14612-2338
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.