![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRepair Sharkz
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/27/23 My daughter brought my car to Repai Sharkz to have the back breaks done in the process of changing them there broke the caliber she had to purchase that part and the. They would repair it and she drove the car to part store after repair and the brakes were down to the floor and now the car won’t start it’s going for a second and then it going in out I had to take it some where else who tried to run test and the computer board is messed up.Business response
11/13/2023
BBB spoke to Janelle at the business and the following was relayed: The customer came in requesting back brakes be replaced. The technician saw that they needed a caliper, it was metal on metal at this point. The customer could not afford the caliper so the tech did replace the caliper at no cost to the customer. We only replaced the back brakes, that has nothing to do with the engine and the car running. We had nothing to do with the control board. The customer left her with a running vehicle and the brakes repaired.Customer response
11/13/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. My brakes are down to the floor the dealer said there is a leak in the line I purchased my own caliper not under the mechanics account he broke it off bang on it and it’s still not fixed I can have the dealer fix it but we will go to small claims court for my money back. Regards, ***** *******Business response
11/28/2023
BBB received the following response from the business: Documentation of communication with customer attached. We reached out to them, they did not return and filed a complaint instead.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.