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            Business ProfileBowl A Roll

            Bowling

            Contact Information

            1560 Jefferson Rd

            Rochester, NY 14623-3110

            (585) 427-7250

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

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            Business Details

            Location of This Business
            1560 Jefferson Rd, Rochester, NY 14623-3110
            BBB File Opened:
            8/17/2011
            Business Management
            • Customer Contact, Customer Contact
            Contact Information

            Customer Contact

            • Customer Contact, Customer Contact
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            06/07/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            This business is falsely advertising a promotion. They said they are a part of the kids bowl free program but refused to follow what the program includes. The program states that children 15 and under get free bowling though the center said they can only do a minimum age of 5 year olds which is not advertised. The website also states that standard shoe rentals apply and the general manager Rob D***** said “we upcharge the shoes rental to make extra money.” He was rude and hurried our games by manually editing our frames out. This was very unprofessional and we will not come back and give them any money. We even bought a family pass so we can play and I received an email before we even left that they refunded it and locked us out of the accounts without even speaking to us. It was very hostile and uncomfortable for everyone. I did not appreciate how this was handled. I would like a refund on the extra shoe pricing that we had to pay that was not advertised as such. Shoes are supposed to be $3.50 each and they charged us $6.00 each.
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            Customer Reviews

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            Local BBB

            BBB of Upstate New York

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