![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBowl A Roll
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This business is falsely advertising a promotion. They said they are a part of the kids bowl free program but refused to follow what the program includes. The program states that children 15 and under get free bowling though the center said they can only do a minimum age of 5 year olds which is not advertised. The website also states that standard shoe rentals apply and the general manager Rob D***** said “we upcharge the shoes rental to make extra money.” He was rude and hurried our games by manually editing our frames out. This was very unprofessional and we will not come back and give them any money. We even bought a family pass so we can play and I received an email before we even left that they refunded it and locked us out of the accounts without even speaking to us. It was very hostile and uncomfortable for everyone. I did not appreciate how this was handled. I would like a refund on the extra shoe pricing that we had to pay that was not advertised as such. Shoes are supposed to be $3.50 each and they charged us $6.00 each.Business response
06/18/2024
Hello
So sorry on the confusion on the pricing for the program. When you sign your child up on kids bowl free site and click bowl a roll as your center you will see it says 5-15 age limit. You will also see it says we are able to set the price to whatever we would like and to call the center. Our Standard shoe price for kids bowl free is $6.00 each and you rented two pair for a total of $12.00
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.