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          Fix My PC has 1 locations, listed below.

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            • Fix My PC

              1379 W Ridge Rd Rochester, NY 14615-2412

            Business ProfileFix My PC

            Computer Repair

            Contact Information

            1379 W Ridge Rd

            Rochester, NY 14615-2412

            Visit Website
            Email this Business
            (585) 473-3757

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1379 W Ridge Rd, Rochester, NY 14615-2412
            Email this Business
            BBB File Opened:
            5/29/2007
            Years in Business:
            24
            Business Started:
            1/1/2000
            Alternate Business Name
            • Rochester Fix my TV
            Business Management
            • Miguel, Owner
            Contact Information

            Principal

            • Miguel, Owner

            Customer Contact

            • Miguel, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I brought my TV in 2 months ago and finally got it back yesterday with pressure damage, visible backlight bulbs and what I thought was debris stuck under the screen (visible in pictures attached) - I am out the $75 consultation fee and the $116 cost to repair, plus the money I spent to borrow trucks from friends - the owner is refusing to give me a refund and is telling me to bring the TV back in, but they almost ruined my TV last time. I had another repair shop look at the TV, and it turns out the "debris" under the screen is damage, and can not be fixed. So, basically I paid this company approx. $200 to ruin my TV. Their solution was to remove the part they replaced, but not reimburse me for the labor (which, again, ruined my TV). There was no attempt to correct the issue, and I have text messages where the merchant acknowledged the damage and made the above reference unsatisfactory attempt to reconcile the situation (again, their solution was to put the old defective part back in, keep their labor cost, and I would be stuck with the damage they caused to the unit).
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            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Shannel P

            12/01/2022

            I have a court date on December 8th as I had to file a claim I wish I could give a lower rating. Let’s start with the fact that I pulled into the rear took the tv out and proceeded up the steps to an unkempt man who didn’t offer to help but simply told me to walk my 50’ tv to the front. Ok so he’s no gentleman I digress. Get in there and he smells like he clearly just finished smoking weed and talked very slow and charged 50 dollars just to look at it. Never once was I contacted after 5 days of nothing, I called them the line goes to another guy’s cellphone that has his v/m full so you cant leave a message. Finally someone calls back after 3 attempts to tell me what the supposed issue is. Tells me the parts will arrive on Saturday (7 days at this point) and tv will be ready Monday. No call M-F of that week while I’m calling them now the phone is saying it’s disconnected. Go over there to same dirty guy who says they are still waiting on parts. 2 weeks later I pick up my tv because its still not fixed and they are refusing to refund for parts and labor that they didn’t use or never even ordered. Filling a small claim as we speak. PLEASE NEVER GO HERE.
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate New York

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