Business ProfileforPod Computers Inc.

On October 30th, I paid 450 dollars for a replacement ******* Air screen after an earlier deposit of around 150 dollars which I gave in cash. The screen cannot be replaced without replacing the whole top half, which is why it costed so much. I went in to collect it, and the colors were very faded, so he kept it to find out what the problem was. When I went to pick up the computer again, he said that it just needed to warm up, and the computer was fine. I used this computer for 2 months, and then one night, when the computer was resting in my lap, I grabbed the right edge of the computer to shift it a little. Without putting any significant pressure, my thumb cracked the display, and the whole screen stopped working. I pressed on the rest of the screen over three times harder than in the damaged area, yet no other part of the screen took damage, proving to me that the replacement was faulty. I called Pod Computers Inc and described the situation. He responded by saying the computer is out of warranty and display problems aren’t covered in the warranty to begin with. At no point did he admit that the product was faulty. I called again to try and better describe the problem and had to leave a voicemail in which I mentioned going to the BBB for mediation, though it has been days with no response.