ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I cancelled a procedure on July 13th, 2023-told I would received credit back to my checking account 7 to 10 business days. Its now Aug 1st, 2023 and no $600 credit returned to my checking account. I called ASPEN 8/1 and spoke with Tiffany. I was told they dont know when I will get my refund. Tiffany told me she would call me back on 8/3. Aspen took my money that same day-now collecting insterest off MY money.Business response
08/16/2023
Thank you for the opportunity to respond to the complaint filed by ***** ****** on behalf of the Henrietta, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester, P.L.L.C. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely, Julie G***** Julie G***** Manager, Regulatory Relations Aspen Dental Management, Inc
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.