ComplaintsforUFO Fitness
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
-I started my membership in December 2021 at the UFO Fitness Center -My trainer was Nick C*** -On April 21st, 2022 I texted Nick to tell him I needed to pause my membership due to sickness. He responded and told me that he will let Sam Cino (Owner) know so they can put the monthly charges on pause. -I texted Nick again because I was still being charged, then I talked to Dan (Manager) about this situation. My membership was never put on pause, I have been charged $279.00/Month from April - August until I finally spoke with Sam Cino (Owner) and he canceled my membership. I requested a refund for the months my membership should have been paused and Sam Cino explained that "He could not issue a refund" They were no help and took $1,116.00 from my account when my membership was supposed to be paused. Their only solution was to give me 1 Month Free (Total of $279.00)Business response
09/29/2022
Hi *******, Glad we were able to speak privately and resolve so easily. Sorry for any misunderstanding and wish you the best going forward! Best regards, Sam Cino Owner/Operator UFO Fitness LLCCustomer response
10/04/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB spoke to the customer and the following was relayed: The business did send me a refund for 1/2. I consider the matter resolved. Regards, ******* *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.