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Find a Location

BalancedCare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BalancedCare

      87 N Clinton Ave Rochester, NY 14604-1455

      BBB Accredited Business
    • BalancedCare

      1050 University Ave Rochester, NY 14607-1744

      BBB Accredited Business

    Business ProfileforBalancedCare

    Fiduciary
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/14/2023

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    A BalancedCare Pooled Trust can help you preserve your monthly income for living expenses, and still qualify for Medicaid, SSI, and other Public Benefits.

    Designated VA Fiduciary & Social Security benefit administrator.

    Business Details

    This is a multi-location business.

    Find a Location

    BalancedCare has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BalancedCare

        87 N Clinton Ave Rochester, NY 14604-1455

        BBB Accredited Business
      • BalancedCare

        1050 University Ave Rochester, NY 14607-1744

        BBB Accredited Business
      Location of This Business
      87 N Clinton Ave, Rochester, NY 14604-1455
      BBB File Opened:
      11/18/2019
      Years in Business:
      5
      Business Started:
      5/5/2019
      Business Incorporated:
      1/22/2019
      Accredited Since:
      4/14/2023
      Type of Entity:
      Corporation
      Alternate Business Name
      • BalancedCare Community Services Inc.
      Business Management
      • Mr. Anthony J DiLuglio, Director
      • Mr. Jason Tracy, Owner
      Contact Information

      Principal

      • Mr. Jason Tracy, Owner

      Customer Contact

      • Mr. Anthony J DiLuglio, Director
      Additional Contact Information

      Fax Numbers

      • (888) 226-9745
        Primary Fax

      Email Addresses

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph D

      1 star

      11/17/2021

      These people committed fraud on my account twice with social security. They have refused to pay my rent for over a year and got me kicked out of my apartment. They refuse to pay for basic needs or help me unless I come with a witness. When I ask for my money, Jennifer the senior payee there tells me the money isn't mine. They refused to release my stim checks to me, and treat me like some scumbag Everytime I go there. They lied to social security about my address and used theirs which is illegal & I cannot access the online ss portal. Don't trust these people with your money, they are crooks who don't care if your kids need diapers or bus fare in the rain. I'd give zero stars but it's not an option. I'm currently stuck in another state and they will not give me money for hotel or bus, so I'm homeless twice because of these scumbags

      BalancedCare Response

      10/20/2022

      Balanced-Care Community Services is an organizational Rep Payee agency that assists clients who are deemed by the Social Security Administration to need a payee for a medical reason or substance abuse issue. Our agency pays expenses and follows all guidelines put in place by the Social Security Administration. Balanced-Care undergoes regular audits by the Social Security Administration and offers our clients the opportunity to speak to their payee on the phone or in person with any financial matters and concerns they have.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

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