ComplaintsforTGIB Marketing
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After placing an order on the **** ****** site in late November, I received the item in December.On February1st, by email, I contacted **** ****** ****. I sent my order number along with the information that I was seeking a return of an item that had been listed in their on their website as a 90-day return.I received a return email from **** ****** **** that was very short but explained that they had looked into my concern and that their open box policy is only under a 30-day return and that there was nothing they could do about it other than, if I would like I could return it as a used item and receive a store credit.My response to them was that I was asking that they adhere to their ad, where the club I had ordered in the open boxed category listed a 90-day return guarantee. I assured them that the item that I purchased was marked 90 days new open box.Again, I received a return email saying thank you for alerting me, then mentioned several items in the open box category that we're still on the website which were not supposed to be there as they were incorrectly marked as a 90-day performance guarantee. In this email he also mentioned he would be reporting this to his listing team to correct. Again there was no offer made that would improve the return of my item.My response was that the website has very misleading information that I received when I purchased the item. For them to say that they had, by their own admission, mislabeled items in the open box category was not the fault of the customer.This was the company's mistake by mismarking the product, and the customer should not be blamed for their mistake!Business response
02/14/2023
The item the customer ordered does NOT qualify for a used return. We offer this 90 day pg program as a perk but it ONLY applies to certain item and ALL Open Box iems are restricted. We very clearly mark all over the website what qualifies and specifically note on the item listing if it is a 90 day pg item. This item was not. The customer bought an OPEN BOX item, which is restricted. It does NOT have on the item page he ordered from that it is a 90 day pg qualifying item. The customer is trying to abuse our program and that cannot happen. Our 90 day pg program is very specific so I do not understand where his confusion is. The terms are clearly detailed here: ***************************************************** It is also detailed here note it specifically states OPEN BOX are restricted: ************************************************************************************** We always want our customers happy but he is trying to abuse and bully us into allowing a restricted item that he used for months to be returned and that cannot happen. **** was very professional and kind in explaining this to him yet he still is going above and beyond to bully us. The item is not returnable. He used it and it is not a qualifying 90 day pg item. As **** nicely explained he can trade it in for a trade in credit but we will not permit a return as he has used this for months and our terms are extremely clear all over the website.Customer response
02/14/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Please review the attached screen print from the email thread with this company. Specifically, the Wed, Feb 1, 2:27 PM (13 days ago), item. Clearly, they admitted the error on their website as evidenced through this email exchange. Additionally, from time of purchase to time of complaint, 90 days had not yet expired. Their guarantees are completely worthless. For this company to accuse me, after many years of ordering from them, as being a bully, they must have recognized their error and are now resorting to name calling. I sincerely hope that my response will also be maintained on the Better Business Bureau website. Anyone choosing to deal with this company must be made aware of the accusatory, name calling, immature business response they can expect. Regards, ******* ********Customer response
02/15/2023
Please find attached the pdf screen print. I'm also including a copy in **** as well in hopes that one one them reaches you. Thank you for your diligence. ******* ********Initial Complaint
10/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a **** bag off of ****** for $199 on June 15,2022 after 3 months it has worn away the material at the top of bag. I tried contacting the seller through ****** and no response. I then contacted **** bag which appears to be owned by ********** ****. I asked for refund or replacement. They denied saying had to go through the seller. This same **** bag is now $109 on amazon. When purchasing it says visit *** * ******Business response
10/25/2022
Consumer purchased order via ****** and is trying to return it through us. We have spoken with the consumer and advised him that he would have to contact the business in which he purchased the item from not us.Initial Complaint
04/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Spam email. I have attempted to unsubscribe numerous times using the unsubscribe method listed in email messages with no resolution. Company's website unsubscribe landing page does not have an unsubscribe option. I have sent an unsubscribe message to the company's customer service email address directly many times asking to be taken off their mailing list, again with no results. Please help.Business response
04/06/2022
Morning- The customer has never contacted us previously. These are not spam emails, he signed up for the newsletter & again the first and only request we ever rec'd from him to remove him was yesterday. As you can see from our response yesterday which we replied to quick; we manually removed him per his request (again that was the 1 and only request he submitted). I am unsure why he submitted this to the BBB, a bit extreme but please ensure this is not posted as a negative against us. He signed up for the newsletter & asked us one time to remove him and that one time he asked; he was removed. Thank you
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.