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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Heater was installed with code violations and chimney testing was failing and vendor was refused to remedy the problem and attempted to charge more and caused inspection postponement
Business response
07/14/2022
Mr ***** approved our proposal for the installation of (3) gas fired furnaces and (1) standard domestic water heater which included (3) aluminum chimney liners at (3) of his properties. It was discovered during installation that the chimney at ** ******** street failed the chimney inspection due to wood framing within the chimney. This chimney was being used to vent (2) standard hot water heaters (1) of which we had installed as a part of the above proposal. We provided Mr. ***** a solution which was the installation of (2) power vented hot water heaters along with providing a credit for the standard water heater previously installed. Mr. ***** approved the installation and we scheduled the work. The day before our installation, Mr. ***** contacted us and cancelled the installation. Two weeks later he contacted us to reschedule the work and it is our understanding that he was not satisfied with the installation date given. Mr. ***** took it upon himself to hire another contractor to perform the work. We have offered Mr. ***** a credit for the non-installed chimney liner and along with a credit for the standard water heater that had been installed. It is our understanding that Mr. ***** expects us to pay for the work performed by another contractor which is not acceptable to us as we had provided an acceptable solution. If you have any questions feel free to contact us anytime at ###-###-####.Business response
08/11/2022
Our records show that the original credit card transactions have been cancelled and the refund has been issued back to your credit card account.Customer response
08/11/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving this; you have been very effective! Regards, *********** *****
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.