Business ProfileforHigh Performance Heating, Cooling & Hydronics

I live in a senior complex with subsidized housing and am on a fixed income. Last summer was my first full summer in my new apartment and I needed an air conditioner. I applied to the Cooling Program affiliated with HEAP for a free air conditioner. When I was accepted, I received a listing of companies who participate in the program by giving and installing air conditioners. High Performance Heating and Air (HPHA) was one of the companies listed. I contacted them because they were closest to my apartment complex. Two young men arrived with a 17-inch GE air conditioner, brand new still in the box. One of the men unboxed the unit and installed it in my window, screwing it to the window frame and the bottom sash while the other man just stood there and watched. Imagine my surprise when the maintenance person for my apartment complex informed me that because the installers for HPHA “mounted” the air conditioner to the frame and window, I would need to replace both at my expense. I received an invoice for $302 for the replacement of the frame and bottom sash. I also received a document stating HPHA will be reimbursed $800 from the HEAP Cooling Program for their assistance in providing the air conditioner and installing it. I contacted HPHA through email and told them my situation twice before I finally received a call back. I again explained the situation to a person who identified herself as Megan. She stated she would call me back. When I did receive a return call, Megan informed me that she had spoken to her boss who in turn told her to tell me mounting the air conditioner was “standard practice” therefore they would not be paying for the frame replacement! If I had been told HPHA’s “standard practice” was to mount a small 17-inch air conditioner in a window, I would not have let them install it. They should let customers know how they install an air conditioner, even one of small size, before they even schedule an appointment. They are being paid $800 for an air conditioning unit that retails at ******* for approximately $140 and for the roughly 15 minutes it took one person to install. I now have a bill for $302 that I can’t afford due to HPHA’s “standard practice” that they don’t inform potential customers about while they’re walking away with $800 (and I’m sure an enormous profit). Don’t give them your business. They are only interested in making a profit at the expense of low-income people like myself and they’re using the HEAP Cooling program to do it. In addition to posting this review, I am contacting my local HEAP office and letting them know what High Performance Heating and Air is doing to the people HEAP is trying to help.