24 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sam J.
5 stars06/06/2024
We were very pleased with the quick, SAME DAY response for our service call. Our technician, Russ, performed a quick diagnosis, found that the control wire to the condenser control circuit board was shorted, caused by an animal chewing on the wire, which fortunately caused the fuse on the circuit board to blow, hence saving the control circuit board from costly damage! Our technician, replaced the damaged control wire and the fuse at no cost for the materials. Our only fee was the cost of a service call and 1/2 hour labor. This is the true meaning of EXCELLENT CUSTOMER SERVICE, which is rare these days. I highly recommend Universal Heating and Cooling (and Russ specifically) for any Heating or Cooling system repair. Russ was very fair, honest and friendly.
Universal Heating Company Response
06/07/2024
Thank you!!!Review from Pamela K
5 stars03/07/2024
U overall heating and Cooling are very professional. They throughly and carefully inspect the furnace. They are an honest company, which is very much appreciated in this day and age.Universal Heating Company Response
03/13/2024
Thank you so much!!Review from Tonia L
5 stars03/06/2024
I have used Universal Heating and Cooling several times and they are great, whether it was for a new Hot Water Heater or problems with our Boiler. They are on time every time and our technician Russ is very knowledgeable and explains everything when you ask him a question. Very reasonable pricing as well. Thanks Universal!!!Universal Heating Company Response
03/13/2024
Thank you very much!!Review from Denys C
5 stars01/02/2024
I shopped around for a humidifier, Universal's quote was affordable compared to the other quotes I received. The two installers were great, courteous, and professional. When they were finished, they gave me a few pointers on how to keep the water lines clean of algae when changing my filter. The company that installed my furnace and AC unit never mention or showed me how. The technicials took the time and explained exactly what I should do. When the job was finished, they cleaned up and left nothing behind. Universal will be my new heating and cooling company from now on!Review from Tiffany W
5 stars11/09/2023
They inspected my (very old!) furnace, water heater, and AC units after I bought a house. They were efficient, prompt, and answered all my questions. Reasonable price for a lot of reassurance. Thank you!Universal Heating Company Response
01/05/2024
Thank you!!!!Review from Bridgette Z
5 stars06/11/2023
Great customer service - prompt and reasonable ! I recommend their services.Universal Heating Company Response
06/12/2023
Thanks so much!!!Review from Mercelle J
5 stars05/26/2023
I used Universal heating to get a second opinion. Was so glad I did.?the first company told me I needed a new furnace because the heat exchanger was in poor condition. The Universal representative examined the furnace and told me it was old but in good shape. He explained to me why the earlier company could know that the heat exchanger was in bad condition. He also advised me to be aware if the furnace was not maintaining the temperature the thermostat was set at. The Universal rep saved me thousands of $$$$. The cost of the inspection was the best $110 cents I have spent in a long time.Universal Heating Company Response
05/30/2023
Thank you for the review!!Review from David D
5 stars03/20/2023
Universal Heating is great. They have serviced my heater and air conditioner for years including some emergency calls. Terrific response and service!Universal Heating Company Response
05/30/2023
Thanks for your review!!!Review from ROSE L
5 stars02/19/2023
the guys do a very good job every thing is done perfect. thank you ****Universal Heating Company Response
02/21/2023
Thanks so much for leaving a review, it is greatly appreciated!Review from Gary M
5 stars11/10/2022
Universal did a great job installing my new HVAC system. I was very pleased with the professionalism and attention to detail. I would highly recommend them.Universal Heating Company Response
11/14/2022
Thanks!
Customer Review Rating
Average of 24 Customer Reviews
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