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Find a Location

GoNetspeed has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • GoNetspeed

      777 Canal View Blvd Ste 600 Rochester, NY 14623-2835

      BBB Accredited Business
    • GoNetspeed

      75 Main St Phelps, NY 14532-1054

      BBB Accredited Business
    • GoNetspeed

      PO Box 70730 Philadelphia, PA 19176-0730

    Business ProfileforGoNetspeed

    Internet Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 75 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2019

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Provider of high speed residential & commercial fiber optic connectivity

    Products & Services

    Internet

    Business Details

    This is a multi-location business.

    Find a Location

    GoNetspeed has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • GoNetspeed

        777 Canal View Blvd Ste 600 Rochester, NY 14623-2835

        BBB Accredited Business
      • GoNetspeed

        75 Main St Phelps, NY 14532-1054

        BBB Accredited Business
      • GoNetspeed

        PO Box 70730 Philadelphia, PA 19176-0730

      Location of This Business
      777 Canal View Blvd Ste 600, Rochester, NY 14623-2835
      BBB File Opened:
      9/30/2019
      Years in Business:
      6
      Business Started:
      10/1/2017
      Accredited Since:
      10/2/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • NetSpeed LLC
      Business Management
      • Mr. Tom Perrone, COO
      Contact Information

      Customer Contact

      • Mr. Tom Perrone, COO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      32 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was repeatedly solicited by a field sales rep. (Peter M****) from Gonetspeed , repeatedly banging on my front door, to sign up for fiber internet, eventually I was home one day and decided to go out and talk to him to see what he had to offer for price and service , he was very adamant about offering me, 1gig internet for 54.99 a month ,for 1 year and then only a 10.00 increase once after that , he also said he was giving me a 100.00 credit for signing up, and another 100.00 credit for a referral, I repeatedly asked him at least 3 additional times if that was the offer, and he(Peter M****) said yes..i also responded , so that means i have like 3 month free ? he stated more then that. so I thought I would give it a try .. he scheduled a time that was good for me . Saturday June 1 2024 , the tech came , who was a very good younger gentleman and a good technician, I myself being a technician as well helped him because running the fiberoptic cable threw a attic was not very easy as I know , everything worked out well . On June 6 2024 i received a bill for 86.44, I have only had service for 6 days , says summary of service type , non-basic 14.95 and internet 71.49 , I called to find out what was going on , and no one could correct this , I wonder how many people get scammed into this? I received an email from Jon H****, Supervisor of res.cust.serv. on June 12 2024 about this and tried to respond and call the number he gave me(###-###-####) , and it says mailbox not set up ???, not very professional if you ask me , and still no response or resolution, so I thought maybe by now they would have resolved this because I did not hear from anyone , (Wrong) no I got my second bill, 69.94 + 86.44 = 156.38 . I don't mind paying my bill for what I agreed to . this is not the agreement . PLEASE STOP THIS COMPANY FROM LYING AND SCAMMING MONEY OUT OF PEOPLE!!!...
      Read More

      Customer Reviews

      75 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dawin H

      5 stars

      07/19/2024

      I had an issue with a bill and subsequent re-connect fee, I contacted customer service and was helped by Tammy, Tammy was very professional and listened to my issues and concerns. She was super understanding and sent an email to her manager regarding my issues and surprisingly enough actually called me back like she said she would with great news and my issues resolved. I was actually debating whether I wanted to continue with GoNet but because of Tammys great customer service I will continue being a customer.

      GoNetspeed Response

      07/23/2024

      We are so happy to hear! We appreciate you and will make sure Tammy received the recognition she deserves! 

      Local BBB

      BBB of Upstate New York

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