75 Customer Reviews
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Review from Dawin H
5 stars07/19/2024
I had an issue with a bill and subsequent re-connect fee, I contacted customer service and was helped by Tammy, Tammy was very professional and listened to my issues and concerns. She was super understanding and sent an email to her manager regarding my issues and surprisingly enough actually called me back like she said she would with great news and my issues resolved. I was actually debating whether I wanted to continue with GoNet but because of Tammys great customer service I will continue being a customer.
GoNetspeed Response
07/23/2024
We are so happy to hear! We appreciate you and will make sure Tammy received the recognition she deserves!Review from Brenda H
5 stars07/02/2024
Awesome Company I had been with *** for years and their pricing kept going up for less services. It was hard getting someone to speak with that I could understand. Service went out a lot. Here comes GoNetSpeed to the rescue. Each and every person I spoke with was amazing. Their service is top-notch along with their people. Response time is amazing. The Tech explained everything and walked me through the process (Freddie) and even called me because the job before mine finished early, and since I was the last call of the day I was happy to meet the Tech earlier than scheduled. It made my day and his. Installation took no time at all. Their service plans are great and reasonably priced. I have no complaints. I hope I will continue to be a customer for many years to come. Some of the complains by others are because they do not follow instructions in setting up their account and setting up automatic payments.GoNetspeed Response
07/12/2024
Thank you so much for taking the time to write this! These reviews mean so much to us. Welcome to GoNetspeed!Review from Joanna H
5 stars07/01/2024
Previous service I had with another company was most aggravating. Once I called GoNetspeed from customer service to the technicians that came out, is 100% ! Plus my pricing for internet & landline was half of the cost for fiber optic, whereas my previous service was DSL. I have nothing but praise & it's so refreshing to deal with a company like this, which is a rarity in today's day & age. I was referred to them from some friends who were already on it & by golly I will tell others about it as well. Even the chief operating officer, contacted me twice after sending in my review & answering his questions. Along with the technician that installed my internet inside the house, he called the day later just to make sure all was operating well!!! How outstanding is that!! Only regret is, I wish I had signed up sooner!!GoNetspeed Response
07/02/2024
Thank you so much for taking the time to leave us review! We really appreciate your kind words, they mean a lot to us!Review from Heather B
1 star06/29/2024
Everything was fine until the autopay additional fee. I attempted to call customer support and was on hold for 35min. Finally when I reached someone she was rude. Basically, with the additional fee GoNet is now more expensive than ********, and I never saw a difference in performance.GoNetspeed Response
07/01/2024
Good afternoon,
I am happy we were able to connect today and work through this. Thank you for being a GoNetspeed customer.
Review from Wilbur S
1 star06/28/2024
Terrible service. Overcharged by their own admission for over a year, oh well. Lies that I owe equipment never provided. Incompetent. Disorganized. Waste of time, money and energy. The service has been throttled several times. Never got advertised speeds. Customer service is apathetic and couldn't care less what your problem is. These people take the worst aspects of ******* and ******** and combine them into an amazing display of incompetence. I wouldn't trust their support with so much as a solar powered calculator. Over charged for multiple years for being one of the first customers. Yeah first and last. Highly recommend people look somewhere else that might have even the semblance of honesty and integrity. This business is an ethical trainwreck and blatant money grab. Protect yourself and look elsewhere.GoNetspeed Response
07/23/2024
I understand you are unhappy that you were not informed of our new advertised rates. It is not our responsibility to contact customers when new rates are introduced. You were previously on our lifetime guarantee pricing that was retired in January 2022, meaning no new customer after this date had the option of a lifetime guarantee. The representative you spoke with in June 2024 did offer to change your service plan to lower rate and explained that this rate would be subject to change and would no longer be price guaranteed. Regarding your service complaints, I notice that no calls were ever made to our technical support team to assist and trouble shoot these concerns. The equipment you are being charged for in the modem, the small white ***** box mounted to your wall that brings the internet into your home, this would have to have been provided in our for you to receive service. I'm happy to discuss further if you wish to contact me directly ******.******@**********.comReview from Dan D
1 star06/19/2024
Customer support is the worst I've ever experienced, tried contacting them through email. Blaintly ignored my email, then called and was put on hold for 30minutes, when they finally answered I asked about why my bill was higher when I signed a contract that my bill can never change. The woman stated it's not her department she will have them call me back. It's been 3 days and I never got a call back. Horrible customer service I'll be dropping them and going to another provider.GoNetspeed Response
06/24/2024
Good afternoon, I've tried reaching you by phone but was only able to leave a message. I've sent you and email as well. I apologize you'd had difficulty reaching out team.
GoNetspeed Response
07/01/2024
Good afternoon,
On 6/24 I attempted to reach you by phone and sent you an email in regards to this review. Please let me know if you have any questions.
Review from William A
3 stars06/10/2024
We had service installed the 16th of May 2024 and the service works very well. Unfortunately the cable from the curb to my house has not yet been buried and has almost be run over by a lawn mower several times (not ours). I have called twice since and still no one has come to bury it, even though a neighbor had theirs installed and buried since. I plan to request a months free service if it is not buried come the 1 month mark on 16 June 2024. Since they have not been able to fulfill the complete installation.GoNetspeed Response
06/11/2024
Good afternoon,
This has been escalated to our director of field operations. I will contact you directly once I receive a response back. We apologize for the delay.
Customer Response
06/19/2024
Someone came today (19 June 2024) to finally burry the Fiber Cable in my yard. I appreciate the quick response and for the first month of service credit to my account. I plan to continue my service with Go Net Speed for the foreseeable future and hope I can get quick turn around in the future for any technical issues that may arise. Thank you Go Net Speed for your dedication to your customers and excellent service.Review from Lloyd A
5 stars06/07/2024
We had the team of Roberto M and Nick C connect the fiber optic cable today. They did a professional job and walked us through several options of where to connect the cable to the house. They answered all of our questions and very helpful and respectful of the property. They installed the fiber, hooked us up and got us running on 1 GIG in no time. The service is great, and we look forward to using all of the features. I highly recommend both Roberto and Nick as great ambassadors for GoNetspeed and thank you for coming to your area.GoNetspeed Response
06/14/2024
Thank you so much for taking the time to leave us a review! We will make sure the employees mentioned receive the recognition they deserve!Review from Virna A
5 stars05/31/2024
I recently had a complain against GoNetspeed that I want to follow-up on. I received a call from representative as a result of my rating. Lauren was so very helpful, kind and understanding. The customer service that she provided was Exceptional. Although I don't retract the original statement, I do want to give 5 stars to the resolution to my issue. It has been COMPLETELY resolved. Thank you Lauren for your assistance and timely resolution.GoNetspeed Response
06/05/2024
Always happy to help, thank you so much for being a GoNetspeed customer.Review from Virna A
3 stars05/29/2024
I have recently been charged a fee for NOT setting up an autopay account with Go NetSpeed. I have had this service for 3 years and have never had this penalty. I have online billing with them and as a result did not see the "insert" on line for the bill informing of this new charge. I want the charges to be removed. I am also attempting to get information from the FCC. After speaking with a CSR "Rudy" he explained that he was in "Sales" and unable to answer my question and also informed me that I would receive a call back. That was 2 hours ago (5/29/24 @ 10:36 a.m.) There has been no call back nor any clarification to my inquiry.GoNetspeed Response
05/31/2024
I'm happy we were able to connect today. We apologize for the confusion in the communication you received, I'm glad I was able to help. Please contact me if you need anything else in the future.
Customer Review Rating
4.2/5stars
Average of 75 Customer Reviews
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