ComplaintsforGreenlight Networks LLC
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Complaint Details
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Initial Complaint
12/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I pay 50 bucks a month for internet and its not bad...normally anyways. But my internet went down earlier today at 7 pm only half an hour after their customer service place closes for help on weekends. (Btw im the only one without internet all my neighbors with greenlight told me that i am the only one without internet) and i call call call call call call and google google google search for some way to contact them or fix it but ofc theyre cheap as all hell and have no way to fix this now or contact someone who might be able to help. They need to get thwir **** together considering how much i pay plus without me this neighborhood wouldnt have internet and they wouldnt be making money here. Im the one who got these idiota to sign up for the internet so how about we fix my internet now pls and thanks. Or at least have people who can contact or talk to me to resolve it now. All i do is go to work and computer game so woth the internet out im LOSING MY MIND SITRING IN THE DARK DOING NOOOOTHINNNGGGGG ITS MONOTONOUSBusiness response
12/13/2021
Sorry that **** had a service interruption during the recent wind storm. Many people were unfortunately impacted. As we do not have 24/7 phone coverage, we do monitor our network 24/7/365 and alarms do tell us when people are experiencing a degradation of service. In fact, we have a crew scheduled today to resolve this issue - most likely an issue outside the home that we can only repair during the day - we cannot have technicians walking through peoples backyards in the middle of the evening. We also see that **** is registered for our portal. At anytime of the day, **** is able to enter a ticket with any issue or question that does get monitored. There are many ways to let us know there might be an issue, and at that point, we are confident that we are already aware via monitoring.Initial Complaint
11/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 7/14/21. I received a text from them, thanking me for my order. I never placed an order from them. Called to have a superviser call me, never received a call. Also, called in 9/21 asking why they took $100 out of my account. They said they needed to investigate and will call back. All I want is the $100 back. There is no documentation of me placing this order. Thank youBusiness response
11/08/2021
First - I do not know the account they are referring too. However, someone put in an order which requires a valid CC. That is the only way we get the CC information. It is part of our terms and agreements that if an order is placed and we do the outside portion of the work, they will be charged $100 if they decide then to not get our service. Guessing this is the case. But I will reiterate, the consumer is the one who enters the credit card data. That is how it is captured and eventually charged. Therefore, an order was in fact placed.
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.