Customer ReviewsforGreenlight Networks LLC

They don't even deserve 1 star! We have had issues with our Greenlight internet service for over a month now. The internet would just "drop" several times per day. Greenlight sent a tech out twice, but the tech could not fix the problem. Apparently there is a problem with the splitter. Now we have no internet service at all. It's been out for over 2 days. I work from home so this is a huge problem. I've called repeatedly and all of the customer service reps give me the run around. Nobody will give me a straight answer. They are refusing to fix the problem. They are just crediting my account. DO NOT USE GREENLIGHT!!!!!

Service is great with no issues in my home with all things running off WIFI. HOWEVER when the service is down, there is no immediate up. AND there is no credit provided for loss of service. 24 hours without service crashed everything in my home and no credit is given, per company policy. BAD business practice, you pay a full month but if you don't have service they don't care. Not even when it's an outside wire issue and can't be blamed on something in the house.

I wish I could give 0 stars!!! I had attached a coupon for free installation to my order for services. The tech came to install and even mentioned that I had the free installation. I had received an invoice dated 4/8/24 for $235 and this invoice stated that it was past due (yes the same date I had received it) I had reached out to Greenlight to inquire about the installation fee that I was charged and was told my coupon had expired and "some how" this coupon was removed from my order. I told the "live chat" representative that I agree to pay the $135 however I was disputing the installation fee. She had opened a ticket, which was then closed without any more interaction. The next day I again received a late notice and I again contacted Greenlight for which another ticket was opened. I then went into my account and turned off auto-pay. On 4/10/24, that ticket that was opened on 4/9/24 was also closed without interaction. I had contact them again on 4/11/24 and had asked to speak to the billing department and was told that there wasn't one. Per Jason, the live chat rep, "we out source our billing that is why we are able to keep our prices so low." I had then asked to speak to a manager and was told by Jason that he would have a lead reach out to me. I had never heard from a lead regarding my dispute and all open tickets had been closed. On 4/12/24, Greenlight had removed the $235 from my account. I went into my account and surprisingly my auto pay was turned back on. I had then contacted my bank and have filed a dispute.

Greenlight is awesome. I have worked remote from home since March 2020. Never one single issue with Greenlight. And no issues working remotely and running various other internet apps.