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ComplaintsforBig Wash Laundromat
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This complaint details the usage in the money and my soap which is not cheap and your machines that doesn't work at the laundromat he hasn't rained out my clothes they doesn't dry and very well you try to talk to him when he come and collect the money they got a nose turn down me act like they don't want to touch nothing as many people is in there but you having an ethnic neighborhood and they're very rude and nasty to get dirty look sometimes a change machine doesn't work in here all I want in my full refund back and that's all I asked for and I won't never step foot in there and it's not the laundry out the issue with it's the machine in the owner because they neglect that place and it needs to be redone over I came home many times with my things wet I want my money back in full detail thank youBusiness response
03/09/2022
I am sorry to hear that you had an issue at our Laundromat. Can you let me know what the issue was so it can be corrected and what monies that you are out. I would like to send you a refund to your address or have the refund left at the counter in an envelope for you to pick up.I am reaching out to you in regard to the complaint that was sent to you about The Big Wash Laundromat on Hudson Avenue. This customer is claiming that we ignored her and that we don't care. This is hard to believe as we have instructed all our employees to give out refunds no matter the situation as we want a happy customer to come back. Even if it is their own fault in using the machines. We try to take this opportunity to help instruct the customer in the proper use of the machines so they will have a good experience. When we give out refunds, depending on the issue, we also try to give them a few quarters to help pay for their dry and make up for some time lost. I will be happy to contact the customer and refund any monies that they think they are owed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.