ComplaintsforEl-Amin-Turner Mental Health Counseling, PLLC
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Complaint Details
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Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 23, 2024 I received an invoice from El-Amin Turner Mental Health Counseling for $2000 for "fee adjustments" for appointmets I had in 2022 and 2023. I immediately brought that to their attention through a chat with my personal therapist and a phone call to their office. They called me back the next day and informed me that they had a new billing department and that was a mistake and the charge was meant for the insurance company and I personally didn't owe them any money. A few days later on April 30th I received my credit card bill which is set up for auto-payments from El-Amin Turner. I saw on my credit card statement that I had been charged the $2000 that they originally said I didn't have to pay. Since then I have tried to call them 5 times only to have an answering machine each time. I have left messages that have not been returned, as well as email and private message trying to get them to remove this charge. I have not heard from them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.