![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBob Johnson Resale Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 1/30/2022 I went to Bob Johnson Resale Center to purchase a vehicle. I I first asked what the payments would be for the vehicle if I put 5000.00 down, I was told over 400.00 a month, I then said how much if I was to buy it out right, a figure was given. We agreed on the figure, I paid outright. The next day I got a text from the salesperson that I owed them 5,000 because they put in my contract that owed 5,000 for down payment. I told them that I was not doing a down payment if I was paying outright. The sales person wrote up the vehicle price of 23,588.93. I gave them a certified check which they accepted as the buy out. But now the salesperson is telling me I owe 5,000 more, the sale person and general manager took my check I signed what I had to, they came out with a second contact and asked me to sign saying it was the same as the one I just signed. Which in reality the 5,000 just happened to be on the this contract without telling me and not going over the redone contract. They were scamming me.Business response
02/22/2022
I have made contact with the consumer and was able to make an offer for purchase that was acceptable. the customer has purchased the vehicle from us.
Thanks,
Robert S****
Customer response
03/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.complaint resolved, they were wonderful on helping me.
Regards,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.