Business ProfileforCortese Ford

I have a 2003 **** ****** *** that I have properly maintained since its purchase in 2006, Lately I have been having some exhaust problems on the ******, so on June 22nd, 2023, I presented the matter to Mr. Darren V******* (service rep.) at **** Service Dept. for an overall second opinion from Monroe Muffler Shop. Mr. V******* insisted that I leave the truck with them and that he would call me back with the evaluation and what it would cost. He never called me back with an estimate. When I called him late afternoon they had already performed work on my truck without my permission. They welded an 8 inch pipe between the front catalyst and mid pipe in the area where I had already patched up with a metallic adhesive wrap, and they charged me $302.00. I drove out of their parking lot with the same noise I drove in with. Had Mr. V******* called me back with what they thought the problem was and what it would cost, I would have told him to replace the muffler as well because I had to patch the muffler in 3 different locations, and that’s where the noise was coming from. At that point I asked Mr. V******* how much it would cost to replace the muffler and he said it would cost an additional $500.00 and that they would have to order it from out of state. But they should have done both jobs at the same time and I would have paid for it. On June 29th, 2023, I called “***** *****” at *************) who is in charge of customer relations. He understood the matter and he said that he would have “Mr. V*******” call me on July 5th to schedule an appointment and that there would be no labor cost to replace the muffler. That was very nice of Mr. O**** to suggest no labor cost, “but it was not necessary.” On July 7th, I still had not heard from Mr. V*******, so I attempted to call him but he apparently was not in. So I left a message asking him if he had received an inquiry from Mr. O**** and that if he would, to please call me back. I have not heard from him.