Business ProfileforVision Automotive Group

I leased a car in 2018 from Vision Hyundai Henrietta (VHH), bought out lease in 2021. When I found out the wrong VIN # was recorded. They knew about this in 2019, I was never notified. In 2022 Xmas week the Hyundai Sonata was stolen. 7 weeks in Hyundai Webster collision shop. I stopped using VHH for service because they didn’t pick up their phone or return phone calls. I found my own awesome mechanic. The f1st week of April 2024 thieves tore off the handle & pried the lock. They didn’t steel it. I had a club, anti-theft software & air tag hidden. I decided to trade the car in on a ****** at a different dealer where I learned I had a invalid title. I called VHH’s finance manager 4 times over the next few days but no one answered or returned call. I took off work to go into. I learned they don’t return calls because “they have cheap phones that don’t call out & they are expected to use their personal cell phones.” Then I learned all my data was lost. Vision Auto Group (VAG) had been bought out by ******** **** ***** and my data was lost in migration to a new system. However, there was a backup at VAG. They pulled up my data & confirmed that the VIN was wrong. VAG pushed me off to Hyundai Corp (HC). I called they said it would take 5 days to solve. When I checked in they said 7. Then I was assigned a case manager that said he needed more time with no explanation other than he had to in investigate. I asked for loaner or rental, he said I need to go to VHH) I did, and the sales mgr said he was unable to approve that, asked him to call someone, he wouldn’t. Asked for gen mgr—not there. Gave all my contact info—NO RETURNED CALLS FROM VAG or VHH THROUGH THIS ENTIRE ORDEAL. Meanwhile my compromised car with invalid title that is the trade in on my new car is locked in friends garage. I rented a car for a week now I’m carless, it has been 3 weeks! Essentially, I’ve been paying for someone else’s car for years! Hyundai is horrible from the top on town. Only the car is good!