ComplaintsforPathStone Corporation
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
After installing new furnace I was told it would be up tp 95% energy efficient and would be warranted for parts and labor for one year. According to my utility bill it uses as much fuel (gas) as the old one. I have tried phoning Path Stone a number of times and have received no returning phone calls.Business response
03/12/2024
Customer was contacted on 3/12/24. Staff plans to visit home to review concern next week. We have pulled actual usage reports from the utility company with before and after and do see an overall reduction. Staff will meet and explain usage reports, etc.Customer response
03/26/2024
Consumer called and relayed the following message: Chris came out and resolved the issue and was very helpful.Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Pathstone financed work to the house and work was all completed in early February 2023 and documents were sent by the 15th of February. No payment has been made for any part of the job financed. They use one excuse after another. First the check was mailed to the wrong address. Then it was a funding issue. Next it was a delay from the finance department. I was promised a response by today March 22, 2023 and heard nothing. Ready to get an attorney involved.Business response
03/23/2023
Payment was issued for full amount due on this contract on 3/23/23. The President & CEO of PathStone Corporation contacted Mr. **** ****** to ask if he’d like us to hand deliver the check or overnight it. We were asked to overnight the check and that’s what we have done. Check should be received by 3/24/2023.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.