Business ProfileforSky High Society LLC

I originally booked a trip to Jamaica for two people. I added a third person. The vacation was rescheduled due to Schedules and Covid. I was informed that my credit of almost $1400 would expire at the end of December 2021. I booked a solo trip, I was asked if I would be willing to add additional funds. I replied yes, up to $500. The merchant responded it would be $136 more. I assumed that meant $136 total over what I already paid since I stated I would only be willing to pay UP TO $500. I received an email alerting me that my trip was canceled due to non-payment. I contacted the merchant and they informed me that ***** ********* canceled my trip and I would have to pay $639 to attend. I have sent numerous emails asking for the balance of my trip prior to receiving a cancelation notice. The communication is spotty, the customer service is inconsistent, and the response time is absurd. To resolve my claim, I would like to utilize the funds I previously paid to go on a vacation before the end of this year, or a refund. I will not just let almost $1400 go.