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          Find a Location

          Bausch & Lomb Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBausch & Lomb Inc

            Optical Equipment
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Area 58/1400 N. Goodman Street

            Rochester, NY 14609

            Visit Website
            (800) 553-5340

            Customer Reviews

            1/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            73 complaints closed in last 3 years

            26 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bausch & Lomb offers a wide range of eye health products.

            Business Details

            This is a multi-location business.

            Find a Location

            Bausch & Lomb Inc has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Area 58/1400 N. Goodman Street, Rochester, NY 14609
              BBB File Opened:
              8/1/1956
              Years in Business:
              71
              Business Started:
              1/1/1953
              Alternate Business Name
              • Bausch & Lomb
              Read More Business Details and See Alerts

              Customer Complaints

              73 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I am filing a complaint against Bausch&Lomb regarding a rebate issue. On April 15, 2024, I purchased their product under the assurance that claiming the rebate would be simple and straightforward, as guaranteed by their salesperson. However, despite following their instructions precisely and submitting clear product and receipt pictures as requested, Bausch&Lomb repeatedly rejected my submissions, citing blurry images. This experience has left me feeling misled and frustrated. I kindly request your assistance in ensuring that Bausch&Lomb honors their rebate promise promptly. Thank you.
              Read More
              Read 72 More Complaints

              Customer Reviews

              26 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary H

              06/04/2024

              I purchased contact at ***** ****** ****** in August of 2023 and was urged to purchase $1,000.00 of contacts for the best rebate from Baush and Lomb. To claim the rebate you have to go onto their site and claim it in 60 days or it expires. I did that and claimed a **** card. I went to use the card in April of 2024 and it said I had to activate it. IT would not activate so I called customer service. They said my card expired in March of 2023 and there was nothing i could do. I explained the card was not even a year old and no one told me I had to use it right away. In fact I was told it would be a rebate as in cash and I had to pick gift cards on the site. I have lost a lot of money from this and I will never trust Baush and Lomb again with my business. If they can take my money so easily and promise "rebates" by issuing cards with short expiration dates then what do they do to save money on the contacts or other products they sell to make a dollar.

              Bausch & Lomb Inc Response

              07/09/2024

              Thank you for contacting Bausch + Lomb regarding this consumer's contact lens reward. We were sorry to hear of this consumer's frustrations. Upon further review of the claim, we discovered that they successfully selected a new reward. We thank this consumer for using our products and we hope that they will continue to wear and enjoy our lenses for years to come. Kind Regards, Bausch + Lomb Customer Care
              Read 25 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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