Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Terry's Asphalt and Paving has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTerry's Asphalt and Paving

    Paving Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers paving, asphalt, sealing, concrete, and patching services for residential and commercial customers.

    Business Details

    Location of This Business
    PO Box 77094, Rochester, NY 14617-8094
    BBB File Opened:
    7/28/2014
    Years in Business:
    12
    Business Started:
    1/1/2012
    Business Started Locally:
    1/1/2012
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Terry Floyd, Owner
    Contact Information

    Principal

    • Mr. Terry Floyd, Owner

    Customer Contact

    • Mr. Terry Floyd, Owner

    Industry Tip

    BBB Tip: Hiring an asphalt paving company

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/24/2022

    Complaint Type:
    Product Issues
    Status:
    Unresolved
    On 2/6/21 I signed a contract with Terry F from Terry's Asphalt & Paving for them to complete a tear-out driveway at my house. The quote for the job was $800 and he was paid in full on that day (verified on the contract and by my bank when he cashed the check). Per the contract the work was supposed to start in May 2021. May passed and I heard nothing from Mr. F  At the end of June I sent him a text letting him know we'd be out of town for a week, thinking it'd be a good time for them to complete the work. He responded with "Will see call you soon". I didn't hear anything after that. On 9/15/21 I sent a text to Mr. F inquiring about my driveway, because I knew it'd be Winter soon. He responded the same day with "Going to set you for next week". That didn't happen but he sent me a message on 10/4/21 stating "Going to set you up for Thursday". They came on 10/7/21 and tore up my driveway (not completely) and left it in pieces. They didn't clean it out. On 10/20/21 I sent a text asking if my driveway would be finished before it got cold, because there was no way I could use a snow blower on the driveway, or shovel it. He responded the same day with "next week". On 10/27/21 Mr. F sent a text asking if I still wanted them to add pitches around my house, which I feel was a ploy to try to get more money out of me. I responded that it'd depend on the cost, because my funds were low. He said okay, he'd see what they could do for me. On 11/5/21 he sent a text saying "I'd have a new driveway next week". On 11/12/21 I sent a text asking if they still were coming that day or the next and he said "Rain this morning. Plant closed. Saturday or Monday". They again didn't show up and I asked for a refund on 11/29/21. He said he'd return my money and do my driveway in the Spring. He sent a text on Easter 2022 saying he'd do my job soon, but hadn't shown up by June so my dad paid someone else to do the work. Told Mr. F and said I just need a refund. Got no response.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Upstate New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.