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          Find a Location

          Paychex Inc has 89 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Paychex Inc

              911 Panorama Trl S Panorama, NY 14625-2311

              BBB Accredited Business

            • Paychex Inc

              33 Dodge Road Suite 110 Getzville, NY 14068

              BBB Accredited Business

            • Paychex Inc

              286 Washington Avenue Extension Suite 100 Albany, NY 12203

              BBB Accredited Business

            • Paychex Inc

              2 Court Street Suite #403 Binghamton, NY 13901

              BBB Accredited Business

            • Paychex Inc

              215 Greenfield Parkway Suite 100 Liverpool, NY 13088

              BBB Accredited Business

            Business ProfilePaychex Inc

            Payroll Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            911 Panorama Trl S

            Panorama, NY 14625-2311

            Visit Website
            Email this Business
            (585) 385-6666

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            Get a Quote

            Customer Reviews

            1.04/5

            Average of 178 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            506 complaints closed in last 3 years

            180 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/15/2010

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Services For Payroll

            Human Resources

            Benefit Outsourcing Solutions And Business Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Paychex Inc has 89 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Paychex Inc

                911 Panorama Trl S Panorama, NY 14625-2311

                BBB Accredited Business

              • Paychex Inc

                33 Dodge Road Suite 110 Getzville, NY 14068

                BBB Accredited Business

              • Paychex Inc

                286 Washington Avenue Extension Suite 100 Albany, NY 12203

                BBB Accredited Business

              • Paychex Inc

                2 Court Street Suite #403 Binghamton, NY 13901

                BBB Accredited Business

              • Paychex Inc

                215 Greenfield Parkway Suite 100 Liverpool, NY 13088

                BBB Accredited Business
              Headquarters
              911 Panorama Trl S, Panorama, NY 14625-2311
              Email this Business
              BBB File Opened:
              7/18/1997
              Years in Business:
              53
              Business Started:
              1/1/1971
              Business Started Locally:
              1/1/1971
              Business Incorporated:
              1/1/1983
              Accredited Since:
              10/15/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • ePlan Services Inc
              • Paychex of New York LLC
              Business Management
              • Mr. Martin Mucci, CEO
              • Client Relations, Complaint Contact
              Contact Information

              Principal

              • Mr. Martin Mucci, CEO

              Customer Contact

              • Client Relations, Complaint Contact
              Additional Contact Information

              Fax Numbers

              • (585) 383-3672
                Primary Fax
              • (303) 830-9071
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              506 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Paychex continued to withdraw money from our bank account for several months after we cancelled services with them on 2/24/24. When we called to complain, they asked us for documentation, which we provided right away. Since then, we have had multiple conversations with different customer service agents who have all been either unable or unwilling to help. We are seeking a full and immediate refund for these unauthorized charges.
              Read More
              Read 505 More Complaints

              Customer Reviews

              178 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron M

              07/18/2024

              Absolutely horrible company. Paychex wthheld my W2 from me for 4 months. My employer and I tried back and forth for four months trying to cut through their red tape to get then to send me my W2. My employer was very cooperative and tried her best to help me. She was not at fault. Paychex flat out refused to help. They told me personally that it was "against their company policy to send W2s to employees directly," they could only send it to the employer. And yet they were of no help sending my W2 to my employer. It should be ILLEGAL to refuse to give an individual their W2, and I'm pretty sure it is. I would rate 0 stars if I could.
              Read 177 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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