ComplaintsforPlumbing Plus

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Wischmeyer's Plumbing Plus to install a vanity, replacing the faucet from the old vanity & reinstalling it onto the new vanity. A major reason we contracted with them is their 100% Customer Satisfaction mentioned on their webpage. However, after the plumber changed the faucet, packed up & was ready to leave, he stated the faucet was damaged. The faucet was undamaged prior to the re-installation. He showed me the cold water handle which was not flush to the base, which was not the case prior to re-installation & a small leak which we had attributed to simply water left after using the sink. My wife immediately noticed the cold water handle before I shared what the plumber said. When I contacted Wishmeyers, I requested they come out & install a new faucet at no charge to us; we were willing to pay for the new faucet. Wishmeyer's stated they would only credit us for 50% of the installation & charge us $181.50 to install a second faucet, which we would purchase. I am asking they refund the cost of $363.00, which by their admission is the cost of installation of the faucet from old vanity to new vanity (see their spitting the cost previously mentioned of $181.50). Had the plumber mentioned this damaged faucet prior to completing the work & not when he was ready to leave, I could have gone to *****s (approximately a mile away) & purchased a replacement for him to install at that time. Thank you very much.

  

  Business response

  06/07/2022

  Our company was hired 3/25/22 to install a customer supplied vanity and sink top as well as reuse the existing 3 piece wide spread faucet.  It was advised the faucet be replaced as well due to age (approximately 10 years old)  The customer stated it was fine to reuse the faucet as they did not feel they needed a new one. We are unable to place warranty on reused faucets and certainly not faucets that are 10 years old.  After the tech completed the scope of work he showed Mr. ****** everything to ensure satisfaction and noted everything was in good working order.  Mr. ****** made payment shook the technicians hand and praised his work.  He was ecstatic upon our departure. Several days later Mr.****** contacted our office expressing dissatisfaction with the old faucet that was installed and demanded we come back free of charge to install a new faucet. Mr. ****** was told by the technician as well as office staff that a new faucet should be installed. The situation was discussed  with Mr. ****** and  our office agreed to refund $81 as a courtesy. He agreed to the refund and stated his wife could do a better job with the plumbing. The ticket was closed on our end 3/30/22. We strive to provide Reliable Quality Service and the recommendations our technicians make are in place so that we can stand behind and warrant all work.  We can not stand behind old equipment that a homeowner wants to reuse during a project.  At this time we will not be issuing any additional refunds as we completed all work that we were contracted to do. It’s been close to 2 months since we spoke to Mr. ****** and refund was issued.  If the homeowner would like a new faucet installed we would be happy to assist as discussed previously with Mr.****** back in March.
  
   

  Customer response

  06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We received & reviewed the Wischmeyer’s Plumbing Plus response and believe some clarification is in order.  
  It is generally assumed the man of the house is the handyman, understanding repairs, etc.  In our case, this is not correct.  Prior to the work being done by Wischmeyer’s, our faucet (an eight year old Grohe), was in fine working order.  That’s why we didn’t intend on replacement.  We assert the faucet was damaged by the technician.  When the work was completed, it appeared OK to me.  However, when my wife, who purchased the existing faucet, saw it installed on the new vanity, she immediately commented on the poor fit.  The bottom of the right side faucet was not flush with the base and could not be corrected.  This was not so prior to installation.  I have no recollection of either the technician or office staff recommending a new faucet.  Upon contacting the office, I requested they remove the damaged faucet, installing a new faucet, which we would purchase.  There never was a discussion of them “warrantying” a ten year old faucet, only a request to stand behind their installation.  The $81.00 courtesy refund resulted from the technician’s failure to caulk around the sink.  Possibly he was having a bad day; we’ve never had a vanity installed without caulking.  By the way, I have idea where the comment I ostensibly made about my wife doing a better job with the plumbing came from; I never said that or anything similar.  
  Regards,
  ******* ******
  
  
  
  
  

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