ComplaintsforMMT Property Services

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In Oct 2023, the relationship with MMT Property Group aka Mike T********* was terminated. A request was made by me to complete the transition to include, all funds due, communication information on tenants and all keys for the properties (3). Efforts were made via email, text, phone to remediate issue amicably to no resolve. Various issues were sited as reasons for the termination. As of 11/27/23 I have not received anything requested Funds owed for rent collected minus expenses and monies received = (**********************) = $12924.52 Deposits collected = $3075 Overcharges for landscaping for 2 properties prior to MMT property Group taking over (560) and duplicate clean fee (150)=$710 Total monies owed = $16709.52 additionally any funds for reserves, late fees collected should be refunded also.

  Business response

  12/21/2023

  As ******* stated, we were in constant communication, over communication where it was taking away from other clients and services. She wants refunds for landscaping that "wasnt done" our last invoice for landscaping or 10/31. I told her if we were not trimming and mowing your properties bi-weekly you would have got tickets, so send over any tickets you got because the city is strict on lawns. We were asked to remove a huge bush/tree that was seemingly growing for a few years and got pretty bad where it was onto the sidewalk. We did an emergency work order on 9/28, since everything with her was an emergency and urgent, had it done by end of day on 9/29. We responded at 726pm on 9/28 and it started at 8am the next morning. That's one of 1000 references I can provide about our swift responses to her demands. This was done in September, not one word of thanks, all we got was "well it should have been earlier if you were keeping track of the landscape properly".  Keep in mind this was planted, on purpose as a privacy type of shrub that she wanted removed because it was overgrown. See attached. We would receive a daily task list from her with follow up calls and emails every few hours asking for updates on the tasks she wanted, and then would accuse us of ignoring her and being unprofessional if we didn't answer or complete all tasks she wanted within the time frame she demanded. She had a shoestring budget but asked us to do work as if she had an open checkbook. We told her regarding the bathroom floor is really needs to be ripped up and replaced as the floor is rotted and soft, I said as a temporary fix we can lay LVP over it but it will need to be replaced soon that wont last long, she opted for that bandaid repair and then accused of bad craftsmanship. It's a typical landlord scenario that happens, cry poverty to the management company so they do some cheap repair then complain about it later. We no longer do these favors for landlords. Right way or no way. Regarding the other flooring issue. We told her that the tenant's baby daddy put down some awful flooring with poor craftsmanship, she insisted we did it for some reason after we told her multiple times and showed her proof our people did not do it. See attached text picture, which also addresses the rotting floor she refused to fix and wanted us to go over. I could go on and on but you see a pattern here. I realize people come to complain to a mediator and trash a business when they dont get their way and take no responsibility or accountability, this is easier to do for them.  I am willing to send over the deposits collected , and whatever rent was collected. Keep in mind, one tenant was in jail, mom moved him out, another was in viction, another wasn't paying, another was slow and partial paying ,and one paid in full one time. So these landlords that try to pretend there's magical money to collect from management companies need to not believe the tenants that tell them they pay when they dont. Again we will send over the security deposits no problem and the little rent that was collected toward the end of the management since the last transfer of funds took place  _Mike    

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have not received a payment from MMT for over 6 months. From my calculations I am owed over 17 Thousand dollars. I have repeatedly contacted M****** ********** who has assured me at every call that all will be straighten out. It never has been. I own only on property and rely on the income. M****** ********** has put me in considerable financial risk. I am afraid to change Management Companies as I fear I will never see the money that is owed. I also need tax documentation. They have a website where "reports" can be pulled but they are not kept up to date - making that site useless. 

  Business response

  03/14/2023

  Hello ********* I know that we are speaking outside of this complaint, and as you know it cannot be removed so I have to respond to it which we already discussed I'm glad that I was able to explain things to you a little more clear about what's going on. I realize BBB is a forum that people like to run to to complain and vent frustrations but there's always another side to the story, I know we have a good working relationship so don't take any of this personal but I have to show the other side of the story   I know this has been a frustrating process you came to us this property was in disorganized chaos from the aftermath of a rooming house, this happens frequently when we take over distressed properties from distressed owners it's always an uphill battle to get things restabilized and were the ones on the front line getting taking all the bullets in the process. From the very beginning we were filing evictions to get the tenants out that weren't paying so there wasn't incoming generated for quite some time. When we finally got the tenant upstairs out we put a new tenant in there this was after doing a lot of work on the property to be able to do so, and I remember you being very thankful about it. The lady upstairs was not easy to deal with unfortunately, and she paid paid rent only after demanding work to be done before doing so every single month until she left the property. I didn't realize she was going to be like that I know that's also a frustrating thing to deal with. The gentleman downstairs owed a tremendous amount of rent, as you know it took a lot of time and a lot of effort to get him out of there and get the back rent paid. Dealing with all this stuff during covid was extremely stressful for everybody and I know it was for you too but there's only so much we can do so fast. We weren't collecting income for a while and just this January we have both units filled for you as you know with good tenants. Finally. I know sometimes the reports can be confusing that's why we went over the numbers and everything makes sense now on your end so I hope everything is cleared up I I attached the owner distributions here which I also emailed you that, you agreed that they were sent and accepted. your current balance is now at 4,000 because we just collected the rents for the new people that moved in. I know it was a long frustrating process sometimes that owner portal website reporting is confusing and it wasn't updated for a while because we didn't have income coming in so there was nothing to report. I got I'm glad we got everything cleared up but unfortunately I have to respond to this. Rental property ownership is tough in New York 

  Customer response

  03/15/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ********* ******   

• Initial Complaint

  02/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had MMT property management LLC start management of a house I own in Geneva, NY from Oct 2022. They did nothing to manage the property and owe me $2140 in owed rent collected and reserve for repairs. The rent collected was due in Dec 2022 and Jan 2023. After months of emails and phone calls the money has still not be paid to me. I would like the money owed paid ASAP, please. I am hoping you can help. Thanks in advance.

• Initial Complaint

  12/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My oven hasn't worked since Easter of 2022 been calling to get that fixed nobody gets back to me since then also my bathroom doesn't have no power and it has no lights since Easter of 2022 also my furnace filter has that been changed in 5 years I call the office at **** **** *** nobody responds they keep telling me they're going to get a hold of maintenance and they do not or I never receive a call back and they don't show up

  Customer response

  01/19/2023

  BBB spoke with ***** on the phone and the following was relayed: "Everything was resolved within 24 hours.  They fixed everything.  They are going to resolve all problems.  They are really great people.  They do respond now." 

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company manages a property I own in *********, I should receive monthly payments from the company for rent paid by the tenants. This is the third month in a row I have not been paid. I have called repeatedly and every time they say they are going to investigate or pay, this is not the first time and I need them to send me the money owed. I have also asked for a statement of everything that has been paid to my account from them but they are not answering either.

  Business response

  01/05/2022

  All payments have been sent, the owner has account access to a portal that is provided to all owners that has 24 different reports that can be pulled. The owner has requested that the tenants vacate the property, the tenants have moved out and all money has been sent to the owner. 

  Customer response

  01/05/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
   
  
  
  
  
  

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