Customer ReviewsforGraves Bros. Home Improvement Co.

We had an excellent experience with Graves. Roof looks great. It was completed in one day. All waste materials were cleaned up. Price was comparable with other estimates. Importantly, site manager, Liam, explained in detail what was going to be done and when the job was completed he again showed us what was actually done. I would highly recommend this company.

I hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch of mistakes but they still snuck plenty of things past me, that I didn’t find until later. Graves has given me nothing but problems. I have pictures of one guy standing on my railing to install siding, which then broke as a result and even with the pictures they still won't admit to it. They caused other damages to my property that were outside their scope of work and never mentioned a word about doing so. I had to keep checking around my property to find what they broke throughout the project. On the install, I tried to tell them proactively as things weren't installed properly, but they wouldn't hear it. I did ample research throughout the course of this project. There were weeks where they wouldn't show up and wouldn't respond to my calls, and my calls were in regard to things that were unfinished: 4 windows missing, half a wall not sided, and incorrect gable vents installed.  When they finally came back they slapped it together improperly and started harassing me, demanding payment and told me they were going to send me to collections.  The job was so screwed up and it still is. I got the town inspector involved and had another contractor assess the situation. The town inspector failed them on the improperly installed windows, the polar wrap installation and some aspects of the siding install. The other contractor said that their job was shameful and a disgrace to tradesmen. Still they refused to come back to fix it, unless they were paid.

This company put a window in a wall where there wasn’t one, just liked I asked. They did a great job and cleaned up when they finished. I would recommend them for any home improvement projects

I will never work with this company again. Consistently, they come unprepared to a job site with missing supplies, they can’t resolve any issues. Communication is poor and the workmanship is awful. We’ll be filing a BBB complaint soon if they can’t get our issues fixed. Ever since we got a new roof, it’s been leaking and they’ve made minimal effort to resolve. The sales person didn’t even answer our text when we sent him pictures with the moldy plywood.