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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got 2 piercings done and they are completely messed up. The guy then told me he would refund my money, but then said he wasn't and blocked me. Hes very unprofessional and I'd hate to see someone else walk out with a messed up piercing. I paid 150$ for something that I have to find another piercer to take out. I have screenshots of messages and photos of the piercing.Business response
10/26/2022
BBB spoke to Thomas at the business and the following was relayed: This customer was advised for 10 minutes against using a smaller piece of body jewelry, she was advised to go with starter body jewelry. She was advised of the risk and chose to take the risk, which is all verifiable on camera recording. The customer was given $50 in store credit for being a first time customer and was happy when she left. I have no knowledge of a refund being offered.
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Contact Information
1302 Dewey Ave
Rochester, NY 14613-1126
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.