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          Gates Towing has 1 locations, listed below.

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            Business ProfileGates Towing

            Towing Company
            BBB accredited business

            Contact Information

            1421 Scottsville Rd

            Rochester, NY 14624-5129

            Visit Website
            (585) 235-6880

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/10/2019

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            24 hr. Towing and Road Service, Change Tires, Lockouts, Fuel,  ALSO  Auto Repair Shop, Brakes, Tires, Tune-up, Inspection Station

            Business Details

            Location of This Business
            1421 Scottsville Rd, Rochester, NY 14624-5129
            BBB File Opened:
            3/20/2018
            Years in Business:
            54
            Business Started:
            1/1/1970
            Business Incorporated:
            10/14/1999
            Accredited Since:
            1/10/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gates Service & Fleet
            Business Management
            • Mr. Tony Ardillo, Owner
            • Mr. Tim Matuszak, General Manager
            Contact Information

            Principal

            • Mr. Tony Ardillo, Owner
            • Mr. Tim Matuszak, General Manager

            Customer Contact

            • Mr. Tony Ardillo, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/08/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Hello my car has been sitting on this lot for over a year throughout this time I have been being told that they are still waiting on parts because of the shortage that we’re having with all of the car thefts and other things. I live about a mile and a half away from the shop. I drove by and saw that my car was gone and was told that it was considered abandoned without a phone call or any information I am now until that I must be charge. Storage fees is Well although we were in communication throughout this time, they told me that they lost my number and had no way to get in contact with me. Please help.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kelly D

            11/10/2023

            I had an outstanding experience with Demarcio, who went above and beyond to assist me with my dead battery. His expertise and friendly demeanor made a stressful situation much easier to handle. Additionally, the woman in the office was incredibly helpful, making the entire process smooth and efficient. I'm grateful for their exceptional service and would highly recommend them to anyone in need of assistance. Thank you, Demarcio and the entire office team!

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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