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ComplaintsforCGI Communications, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 8, Stacy S****** contacted me regarding a renewal package for our portion of the city’s website. The quoted price was $1500, to which we agreed. I went ahead & signed and paid, only to find out we were charged $1995. I reached back out to Stacy immediately for the refund of $495. She assured me she sent it to accounting to process & I would receive the refund check, stating they send them once a month. I have reached out every 6 weeks for an update on this refund, all to no avail. A continued response of we will cut the check, never to receive the check. Tim C*******, the CFO has been contacted numerous times, since the accounting department told me he would be the one to issue the refund. He has not responded to any of my communications. It has now been 25 weeks since the original communication regarding them charging me the incorrect amount with no resolution. This is beyond ridiculous, we need the refund payment we are owed.Business response
02/20/2024
BBB spoke to the business owner and the following was relayed: A refund of $495.00 is being mailed out today. Apologies for the delay.Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a text message from:515-446-8635 stated: Earn income while driving your car or truck every day. The sticker is removable. Let's wrap your car to get paid. More info to get started. If interested apply. Click the link to get started. https://bit.ly/2leZmt9, takes you to application to get your car back window wrapped for advertisement. ******* ***** Company logo. Compensation $500/wk "rental payment for 12weeks I was instructed by a Jason A***** phone number (585-496-7967 n 210-900-3866), who works for the company that I was to receive a check thru US Postal Service which I received in the amount of $3200.22, Check date; 08-03-2022, check#: *****, Bank of America, N.A., 87-176/843. routing number/account: 0000*****/ **********************. Check was from CGI COMMUNICATIONS, INC 130 East Main St. Rochester, NY 14604 on August 11th, 2022. Sent Mr. Al**** a text letting him know check was received, had me deposit it in my bank and told me to take out $2700.00, (and to give myself and extra $100.00 aside from the $500.00 for gas allowance for running up n down) and to get money orders which i did n mail them to the specialist who was to come wrap logo on back window. money orders: tracking#: ************ ********* ********************* ************$600.00. Told me to send overnight express, which we don't have here so did 2day flat rate, delivery date 08-13-2022 by 6pm thru signature. Tracking number: ************. Mailed money orders to specialist Alexa A**** 423 W/ Stewart St. Dayton OH 45417 who was to come to my home address and place logo on car, which never showed. I called Mr. A***** n have yet to hear back from him. The check bounced and the money was taken out from my checking account, And I feel that they scammed me out of my own personal money from my account and I feel that it very unprofessional on their part. It is unrightful of them to be scamming people out of there heart earned working money.Business response
09/07/2022
Unfortunately, a check of ours that was used to pay a vendor was stolen by scammers, who used information on the check to fabricate fake checks and send them out to unsuspecting people, like the complainant. Once we found out that our account information was being fraudulently used, and fraudulent signatures were being used, we informed the bank and the account was closed.
CGI Communications had nothing to do with this other than being victimized by having our account information stolen and converted by scammers.
In other words, we were victims as well, albeit through no fault of our own.
Initial Complaint
11/03/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We contacted CGI to complete a website and upon completion to host the site host utilizing SEO. We were told website design and going live date would be about 8 weeks. Contracts were signed and paid $8000 in full April 13, 2021. To this date services have not been rendered. The website design is not complete nor are they hosting a non-existent website. We have requested a full refund fOr not fulfilling their end of the contract, yet excuses as to why it is not complete continue to be made.Business response
11/29/2021
First off, we apologize for not responding to the November 3, 2021 original complaint. No excuses.Upon receiving this notice today, November 29, 2021, the appropriate manager handling this account was contacted and he will contact the client to resolve in accordance with the client's wishes.The client should contact me directly by email if not satisfied with manager's response.Thank you.Pete P*******, General Counsel
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.