ComplaintsforAOK- Assured Plumbing & Heating Corp.
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wasa customer of ******************** since 2007. they retired and sold business to AOK which has become AOK Assured Plumbing. In December of 2021 I recommended them to a new neigbor ( assured) to find that he had retired. I called to set up my heating contract review and spoke to the new owner, She had my name on a list and said how she and assured were long term friends and when assured was away they took over calls.???She agreed that I was on the list of homeowners which had this service contract valid till 5/5/2023 and had pai d $900 in full 5/6/2020 when I agreed to renew this with assured ( I had done this a few times while I did business with Assured with no problem).I have been calling and can never get them to call back with the appoitment date to check my heating system and now I am calling regarding my A/c system and still no response.Business response
06/14/2022
The problem was addressed and the customer was very happy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.