ComplaintsforA Plus Services
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our ** Dryer Model #************ Serial #********* stopped working in the beginning of February 2024. I contacted ** Appliance Repair Service to have a repair company come out to our house for service. I received a call back in a few days and scheduled an appointment on February 23, 2024 by the company contracted by ** called APlus Services 5597 State Route 233, Rome New York 13440 ###-###-####. The service representative arrived and started to take apart our machine, my husband was with him while he was in our laundry room removing the top control panel part of our machine. My husband stated to me that he seemed confused and baffled because he was unable to remove the front part of our machine to get to the control panel on the inside. He tried looking in the back of the machine to see if there was another access point but was confused he could not get to the inside panel. He advised my husband that he would have to go back to the shop and try to contact ** Appliance Services for further instructions as to how to access the panel he needed to get to in order to repair the machine. He stated to my husband that he would be back to finish the job and repair our dryer. The dryer was left with the from control panel removed and sitting on the floor waiting for him to come back as he promised too. I received a phone call on March 4th 2024 from the repairman that had came to our house to try to fix our dryer on February 23, 2024. The repairman that left our machine in parts told us that he contacted ** Repair Services and tried to get directions on how to complete the repair of our dryer. He stated he was unable to get any info from them and that he cannot complete the repair of our machine as promised. He said there was nothing else he could do. I asked him about the fee and about how our dryer is sitting in pieces, he had no concern and was very belligerent & nasty to us at this point in the conversation. He told us we got his services and hung up on me!Business response
03/13/2024
Refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.