ComplaintsforVictory Chrysler Dodge Jeep

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since I bought the 2017 Jeep renegade it’s been nothing but issues. The car would start go into drive, then wouldn’t come out of drive. Wouldn’t go into park or come out of park.i contacted the business and they kept saying I had no warranty.a year later they found the warranty and had my Jeep for a month and only replaced the battery. Now it’s having the same issue and they refuse to take my car right away!

  Business response

  08/15/2024

  The ********** purchased the vehicle from Victory In October 2021.They did not return to the dealership for service until March of 2024. So if they needed service in that time period from October 2021 until March 2024, they did not bring the vehicle to us. March 9, 2024, when they brought the vehicle in for service, there was an issue with the battery, that may have been due to low voltage. We replaced the battery at no cost to them, cleared the codes and drove the vehicle for over 100 miles to make sure codes were cleared. The vehicle was brought in to us with the gas tank on empty so we had to put $30 of gas in the car before we could drive it. We did not charge them for the gas. They brought the vehicle back into the dealership  August 9, 2024. The owner drove over a bump and said that a message appeared on the screen. There was no message appearing on the screen when we examined it. They also had another concern about the vehicle shutting off. We did a software update on the vehicle that indicated a proper operation of the repair. That indicates that the issue was resolved.  Again, we did not charge them for the service. We have the service documents that we can include with our statement to your office. Please let us know if you would like to have them for verifying what was done to the vehicle. 

  Business response

  08/20/2024

  This is our response to the most recent communication from the BBB re: ***** *********, Complaint ID#********The repairs that were performed  on the 2017 Renegade owned by ***** ********* were done at no charge. This was due to the fact the issues were not covered by the warranty, and we wanted to help them out with those items. Mr. ********* purchased the vehicle in 2021, and it was not brought here for any form of maintenance, even oil changes, until March 2024. So we have no way of tracking any other service that may have been done.  In addition, we had the vehicle towed here and put $30 of gas in the car to drive it 100 miles to clear the codes. Again, we did not charge Mr. ********* for those expenses either. In the last conversation that Mr. ********* had with one of our service advisors, he was verbally abusive to our employee. For that reason we choose to no longer service his vehicle.  He may want to explore if there are other repair shops in the area that will work with his warranty.Thank you for your consideration.Paul J. U*****Owner/PresidentLinda C******Customer Liaison

  Customer response

  08/21/2024

  He was yelling at the employee because it’s been back to the shop 3 times at victory, NO other shop has worked on the vehicle. It’s been the SAME issue for 2.5 years and victory just brushes it off and says the issue is fixed and then the same thing happens with the vehicle again. The vehicle is not safe! Imagine if your wife is driving the jeep and it is constantly breaking down and you say what’s the issue and it’s never fixed. Wouldn’t you be a little upset too? Paying for a jeep just for it to sit broken down in the driveway 90% of the time? All we’ve been asking is for it to be fixed the correct way. Victory had my warranty under another name which we argued with them for a year a half over. 
  
  
  
  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a letter from this business and in the letter states “ Steven, I have someone interested in your 2017 Ram 1500. I need it now for out it’s the season event and frankly , I think you will be pleased with my aggressive offer . It’s easy and you don’t have to purchase anything!” Signed by Jeff R**** . I then called to discuss this letter and they refused to give me my “aggressive offer “ over the phone . I then explained if I bring the truck in I want the aggressive offer . When I got to the business they asked what other truck I wanted to buy. I stated their letter indicated I didn’t need to purchase anything. They then offered me an insulting value on my truck of 17k . I note they have a similar truck on their website for over 33k that was 2 years newer- less of a truck with options and same mileage. I began to leave when they asked what I needed , I stated an aggressive offer that was stated on my letter and they never moved the price. The customer service was horrible and their letter was misleading and inaccurate. An additional sales member came over and rudely talked over me and disrespected me. I want it noted if I receive another communication from this business it will be considered harrassment.

  Business response

  06/07/2024

  This customer did come in and did ask for an offer on their vehicle however the vehicle that the customer brought in was older than the vehicle on our lot as the customer stated .  We apologize if  the customer felt that we were rude as this is not in our nature or policy to do so.   . In the car business there are several veriables that go into apparising a vehicle a we bellieve that we did offer the customer a good offer.  Attached you will find a copy of the Kelly blue book breakdown and we offered the customer $1000.00 over the kelly blue book offer.As far as any further advertising offers please advise the customer to call us so that we can remove them from our customer base so that all future advertisoing or offers will be sent, as the list we use comes from a national advertizing company who chooses who gets the letters/advertising 

  Customer response

  06/07/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business just completely lied to the BBB - the offer they gave is not even a correct vehicle my truck is in fact a 2017 Bighorn Dodge Mega Cab , they ran a crew cab model. I attached the correct Kelly Blue book value ran in two different fashions which result in values in the 20,000 range. They also were advised in office to not send me letters. In fact I just received another one from them and they completely disregard my demand to be removed. I called again today to tell them to stop sending me letters. I want it also noted they have failed to provide the buyers name from the initial letter. Have they notified this buyer that they refused to offer a correct value . I want this resolve and action on them for lying in their response and to myself! Regards, ****** *******  

  Business response

  06/07/2024

  Thank you for reaching out to us again ,  we will take your responce in consideration and appreciate your feedback regarding this situation. Please note that the letter that you recieved is a blanket letter that is sent out as a promotion.  We apologize that you were unhappy with the result of this promotion.  Please feel free to stop in and speak with us directly so that we can resolve any further issues that you may have.  We have sent your request to be removed from our mailing list however this is an outside company that we use but we have stressed to them the urgency  to have you removed from the list right away.  Again thank you for your time and constructive critizism as we will definanly take it with strong consideration. 

  Customer response

  06/07/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not willing to speak at your facility based on my experience and the lack of respect and honesty I was treated with. You have failed to provide the information and confirmation of the “aggressive offer” you failed to run and accurate KBB value and ignored mine and unless you are actually willing to pay full value then I wish to not waste more time and money with this business by traveling . If you would like this to be resolved you can present me an actual offer on my vehicle. Regards, ****** *******

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since October of 2022, this company has had our vehicle out of service. We initially took it for a minor repair, then the vehicle developed major related repairs after their service. We've asked for the replaced parts, and have only gotten 1. They change parts and perform service without notice or consent. They keep our vehicle for weeks or months at a time. Currently, they have had the truck for about 4 months without returning it to us because they can't seem to resolve the issue with the air suspension. We asked if they would like to just swap in a regular suspension, but was denied by the service manager. Emailed the president of the company only to be assigned a sales rep who offered us less than fair market value to trade our truck (which we have been paying on this whole time) for a more expensive vehicle. We've aid for parts, service, and incurred additional charges because of this and would like a refund for all of it.

  Business response

  11/15/2023

  BBB spoke to the President at the dealership and the following was relayed: I've tried to offer and do everything that we can for her.  I really have.  She did not buy the vehicle here.  She is not a customer of ours.  We employ certified technicians here at our dealership, when other dealers do not and so those other dealers send their customers to us.  She came here and honest, we tried everything that we could do to fix her air suspension but it is very costly and she does not want to pay for the repairs.  I have been involved personally trying to make her happy but I cannot cover the cost of her repairs, she did not buy the vehicle here.  I even offered, and am still offering her a great deal to trade the vehicle in and get her in something different from us.  That offer is still extended.  We will take care of her and try to her give her more than what she owes to trade in and get her in something else if she wishes.  Then, she will also be a customer of ours.  We have been so flooded with work from other dealers that we now only take repair jobs from our own customers that we sold to because we were getting so behind otherwise and that wasn't fair to our customers.  I've tried everything, I believe I've gone above and beyond.  And my offer for the trade-in deal is still on the table if she would like.  Thank you.  

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