ComplaintsforImperial Property Management Group

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Quote given for upper and lower deck was $6000.00. Trying to say they used $22,568.35 out of the $30000.00 cash given to them. Was never advised over budget until I advised the shed portion of the project needed to be torn down due to shoddy work, leaving it uncovered and rain sat inside and ruined the floor, side walls weren't acceptable. Asked for receipts but only received an itemized statement. Trying to bill for 20" **** decking when the actual sizes were 12" and 16". Charging $7500.00 labor which is $75.00 X 1000 hours. They did not work close to that plus the project is not fully completed. Billing for Qty 3 **** clips $150.00 each which they brought 1 large container, and the others were smaller because the installer was complaining why the larger option wasn't purchased because he knew they would need them. Charging $600.00 for walkway to pool which would be included in labor and **** (double billing). Billing for **** staircase which would be included in labor charges and the purchasing of the **** decking itself (double billing). The steps were built with the wood and **** purchased and already billed for. Billing for 8 **** railings when there are only 6 on the deck. We were trying to see if insurance company would cover a portion of the upper deck, but it wasn't covered. We were never advised when quoted that the $4000.00 upper deck quote didn't include those charges and are now trying to bill separately. Charging for garbage removal and contamination cleanup per time when my mother and I cleaned up a majority of what was left all over the yard. They cleaned some but not much and hauled away. Kept asking for updates and breakdown of charges was put off. Never advised they were over the estimate/quote previously. Still waiting for the actual receipts to back up the charges on the itemized statement. Requested several times.

  Business response

  08/15/2023

  BBB spoke to the business owner and the following was relayed: The customer is his mother, not him.  They live together.  His mother is the one that paid.  But anyways, I've attached copies of all receipts.  They changed their mind on the wood they wanted, which increased the cost from about $8 per piece to about $30 a peice.  Everything is attached.  Thank you.

  Customer response

  08/15/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  This is the same itemized statement that I received. This is not the receipts that I have asked for. Anyone can make an itemized statement and make it match what they want. This is why I requested actual receipts. The hours being billed are way more than worked. There is no itemized breakdown of days worked and for how long. The hours are made up. The number of hours worked is in dispute. They barely worked and a lot of days they never showed up. I am in the process of having text messages printed to show how often they never showed up. Stairs are added to bill when there are no **** stair kits. They were built from scratch which would be in the **** deck composite of 126 along with the wood to build it. 126 boards are more than what was used. The size of the **** deck being billed are in dispute along with the quantity. 12" and 16" boards were used, and he is billing for 20".  The work was poorly done, not what I requested, wasn't up to codes, the shed wouldn't have lasted through the winter, and I am having to take it down.  I have taken pictures of the shed to show how poorly it was done. Too many to upload at this time. I have already supplied pictures of the **** deck used which isn't what he is stating was used. We did not request the type of wood to be changed. Which is what I was advised was the reason for the cost increase from quote just today. He never even completed half of the shed. Was never advised of over budget until I questioned the terrible job that was being done. This will not resolve the issue. The amount owed even per his invoice has not been returned to date. Which that is in dispute still. We are owed closer to $20000.00 then the $7.5K his invoice shows. Cash was paid upfront. More than likely this will not be resolved without going to court. If you can provide a mediator in the matter that would be acceptable before it goes to court. If not than we will take the other necessary actions. Thank you.   Regards, ***** *****

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