ComplaintsforRome Rental Center

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented a tamper machine for one day, I have multiple charges on my debit card. I called this morning on 8/5/2022 and asked Steve why I had these charges, he tried not say I had the machine.for.3.day and I didn't. He said ok he would credit me back one day. I asked him why I had 3 other charges of various amounts, he then became mrude.with me and told me not to come in for business anymore. He then hung up

  Business response

  09/19/2022

  TO BBB ******** ******* RENTED A PLATE COMPACTER ON 8/1 AT 9;01AM SHE PAID 1 DAY WHEN SHE PICKED IT UP SEE $87 CHARGE ON BOTTOM OF CONTRACT 511166, SHE KEPT IT A SECOND DAY AND RETURNED IT ON 8/3 AT 8;45 AM SHE PAID A SECOND DAY SEE $87 CHARGE ON BOTTOM OF CONTRACT 511168 I BELIEVE SHE SAID SHE NEEDED IT AGAIN BECAUSE HER HELPER DID NOT SHOW UP?? (SEE ATTATCHED CONTRACTS) THEN SHE RENTED A PLATE COMPACTER AGAIN ON 8/4 AT 8:56 AM AND BOUGHT A BLACKTOP RAKE SEE (HARDWARE) THE RENTAL OF THE COMPACTOR AND THE BLACKTOP RAKE WAS $166.36 SEE CONTRACT NO 511220 (SEE ATTATCHED CONTRACTS) WHEN SHE RETURNED, WE RELIZED SHE WAS WORKING WITH A COMPANY THAT STOLE A TRAILER FROM US LAST YEAR AND WE HAD TO REPO IN UTICA NY, THAT HAS NOT BEEN PAID FOR YET FROM LAST YEAR $1500.00 IS OWED THE GIRL WITH HER RELIZED IT WAS ME AND ASKED TO SET UP A PAYMENT PLAN???? FROM LAST YEAR????????????? SHE CALLED US I BELIEVE ON 8/8 IN THE MORNING TO ASK WHAT THE 3 CHARGES WERE FOR???? (1 ANSWERD THE PHONE) I PULLED UP HER CONTRACTS AND TRIED TO EXPLANED TO HER THE CHARGES OF THE EQUIPMENT SHE RENTED AND THAT WHEN YOU RENT EQUIPMENT THERE IS A CHARGE!!!!!!!!!!!! BUT SHE CONTINUED TO TALK AND NOT LISTEN?? I DO NOT HAVE PATIENCES FOR NONSENCE SO I GAVE THE PHONE TO STEVEN WHO WAITED ON HER, HE IS MORE PATIENCE THAN ME, HE TRIED TO EXPLANE THIS TO HER AGAIN AS SHE CONTINUED TO TALK AND NOT LISTEN TO HIM. I BELIEVE HE GAVE UP AND HUNG UP ON HER KNOWING THAT WHO SHE RENTED IT FOR OWES US MONEY FROM LAST YEAR WE ARE A SMALL BUSINESS AND DUE TO OUR CURRENT POLITICIANS IN OFFICE WE ARE SHORT HANDED AND DO NOT HAVE TIME FOR THIS NONSENCE AND NO, I DO NOT WANT TO DO BUSINESS WITH THEM!!1!!!!!!!!!!!! TELL THEM TO PAY ME THE MONEY THEY OWE ME FROM LAST YEAR!... AND IF YOU CAN .....TRY TO DO A LITTLE MORE RESERCH AND ASK MORE QUESTIONS ABOUT THE COMPLAINT BEFORE YOU WASTE ANY MORE OF MY TIME AT MY BUSINESS!!!

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