ComplaintsforOneService Commercial Building Maintenance
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Complaint Details
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Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
OneService is the cleaning service for my office. I am a physician. I discovered that over the course of several months thousands of dollars worth of surgical instruments had gone missing. When. asked OneService about it the owner told me that his staff thought the instruments were trash and threw them out (!). While the owner, ********************* admits to his staff doing this, he refuses to reimburse me for the over $5,000 worth of instruments that he removed from my office. He insists that I provide receipts for the instruments. These instruments have been accumulated over the course of my entire 25 year career and there are no receipts. I have provided him with an inventory of what we had before he started cleaning the office, and after, as well as an invoice from my supplier showing the discounted cost of replacing the instruments. He continues to refuse to pay.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.