ComplaintsforTax Correction Agency

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a past due notice to my home addressed to the previous owner. Despite the fact that I have been living here for 3 years, this company claims that in spring 2023, previous owner ***************************** agreed to tax correction services. It appears they have done this before based on yelp complaints. I would like them the cease and desist contacting our address. We never heard of them and never contracted for services.

  Business response

  05/10/2024

  The current owner of the property (*********************************) is correct that the prior owner (*****************************) signed up for our services, and that we are sending the latter (Hershey, our client, the prior owner, not the current owner *********) a past due bill for services.

  The current owner is wrong to complain about this, however.  We are obligated to contact our client Hershey about the past due bill for srevice, and the only address ******* left on file is the one she owned at the time they signed up with us.  That it is now owned by someone else, *********, is irrelevant.  Legagneur not only should not be complaining that we are mailing our own client at the only address she left us, she should not even be opening Hershey's mail to begin with.  She should be returning it to sender, i.e. us.

   Why she decided to open up someone else's mail and complain to a third party is unclear, but she's wrong to open up someone else's mail, wrong to complain to the BBB, wrong not to return the mail to sender, and if she's under the impression that we are billing her, the new owner, i.e. *********, then she's wrong about that too.  ********* never signed up for our services, and we have never claimed otherwise.  Our bill is addressed to Hershey, not *********, for that very reason.  ********* should return it to sender and otherwise ignore it, as it's not addressed to her.

  If the prior owner, *******, pays our bill for service, then we will stop sending past due notices to what is now *********** address.  If ******* does not pay our bill for services, we will refer the bill to a civil collection attorney, and we will also stop sending past due notices to what is now *********** address.  Either way, the problem that ********* has--that of mail addressed to the prior owner ***** sent to the wrong home--will resolve itself in short order regardless of what Hershey or ********* does from here.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Tax correction agency claims they filed a grievance on my behalf. ***************** has no record. Plus they have my name incorrect. Tried to contact them a few times. No response

  Business response

  08/23/2023

  We did file a grievance on behalf of **********************  The ***************** isn't relevant.  In Nassau County, where ************************* property is located, property tax grievances are filed with the Nassau County **************************** (ARC), and if necessary at Small Claims Assessment Review (SCAR, i.e. small claims court).  We filed at ARC, exactly as described in our agreement dated January 17, 2018, signed by **********************  We won that grieavance, as evidenced by, among other official sources, the attached ARC Determination of Final Assessed Value for 2019/20.

  The name we have on record is identical to the one ****** has used with the Better Business Bureau, i.e. "*********************."  I have attached several pieces of correspondence from our office, addressed to her, note that her name is spelled correctly on all of them.  It matches the spelling she wrote in her own hand on the authorization form she submitted to our office in January of 2018.

  As for her trying to contact us, we have a comprehensive record of both emails and voicemails going back several years.  We have received exactly zero emails from ******************, the email address she uses in her complaint to the BBB.  We have also received exactly zero emails from ***************, the email address she provided to us on her January 2018 authorization form.  The phone number she provided on her form, **************, has also produced exactly zero voicemails.  The phone number she provided in her BBB complaint, **************, has also produced exactly zero voicemails.

  In sum, every part of ************************* complaint is either false or irrelevant.  I'm not sure where she went wrong exactly, but there is no merit to any part of her complaint whatsoever.

  One strong possibility is that she is confusing our company with some other.  We have had no business with ********************* at all since August of 2020.  Now, three years later, out of nowhere, with no open files or pending grievances or any business with our company at all, she decides to complain about something that has to be at least three years ago.  That makes no sense, unless she has continued to challenge her property taxes with some other company, and has simply confused our name with theirs.  (Many companies in our industry have names similar to ours.  Note that we were founded in ****, before all of them.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩