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Complaint Details
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Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction - 12/30/2023 Amount of money paid - $281.77 ********** committed to provide: * RCF Protective Cover for 715-A, 725-A, and 735-A Speakers [ART-COVER-715]The nature of the dispute is that I purchased the covers for the 735-A Speakers and they shipped to me covers that do not fit the speakers. Then, they provided an RMA # ********* to return the finished goods, which I had to pay $60 for shipping them back.The company has not tried to resolve the issue. All they have done is stating they shipped the correct merchandise.The invoice ID = ********** The Transaction ID = *****************Business response
02/13/2024
Thank you for this message. I must have missed your first email as this is the first I saw this. I have requested information from our Sales Manager and I will update this case asap. Thank you.Business response
02/16/2024
We have contacted our customer several times to advise that the cover for his speakers is the correct model according to the manufacturer. We have no other model that will fit for him. Our team has issued a full refund for the products 2 weeks ago as our customer states. The customer also wanted our company to reimburse his shipping costs back to our location. While this is not our policy, we did issue a refund for the original $7. Shipping he paid to get the product to him as well as a store gift card for the $60 (very high price) he paid to return the goods back to us.
To be as fair as possible, at this point, we are offering the customer to keep the $60 gift card for future purchases OR we will issue a refund check for $56.38 (what he actually paid for the shipping, his receipt on file w/ BBB).
Please advise as to which way the customer would like to proceed and we will be most happy to handle this.Initial Complaint
02/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
An As-15Blu speaker was ordered online on February 8th. It was received on February 11th. The order number: *********** The speaker was turned on and worked fine until later that evening. It was humming and I simply turned it off. The next day it started to crackle and pop even though the volume turned off. On the 14th I first called the company who made the speaker and I was told to call IDJNOW. I called IDJNOW on the same day and spoke to ***** and gave him the above order number. I was told I should return it since it had been less than 30 days. I told him I had discarded the original packaging. Thats when he said he will send me information to resolve the issue to my email address, in which was verified. Today is February 19th. Since then I have checked my email multiple times daily. Ive been to the website trying to seek some assistance. I called today and an answering machine asked to leave my name, email address and phone number. I made another call and selected the option of them contacting through text messaging (sms).I only thought of contacting BBB because as it stands it appears I wont have a resolution until after the 30/limited warranty period ends. I would like the speaker to be replaced or the funds be returned to my credit card.Since it seemed that Im given run around, I thought to check out BBB and found negative reviews similar to mine. However I can say I have bought something in past with no problems or issues. That item came a day before I expected.Customer response
02/22/2022
Better Business Bureau:
complaint ID ********: Since I reached out BBB, I found a link the company that made speaker. Over the last two
days Ive been in contact with Gemini and offered options to resolve the issue. The first was go through I DJNOW or
go through their warranty process which could take 4 weeks. I chose the latter because all of my attempts to seek a
resolution from I DJNOW have failed.
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Contact Information
100 Christopher Street
Ronkonkoma, NY 11779-6955
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3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.